Tier 2 Systems Administrator in Geismar, Louisiana at Valentra, LLC

Valentra is a focused chemical manufacturing company built on a strong operational legacy. We operate a network of formaldehyde and derivative production facilities across the U.S. Gulf Coast, supplying essential materials to blue-chip customers who depend on safe, reliable, and high-quality products and solutions.

While our name is new, what has not changed is how we operate. Valentra leads with care and is deeply committed to our plants, our people, and the communities where we live and work. We take pride in close, collaborative partnerships with our customers and suppliers, delivering the reliability and responsiveness their operations require.

We operate with uncompromising integrity and a strong drive for excellence, continuously improving how we work and how we serve our customers. When you join Valentra, you become part of a hands-on organization where accountability is clear, safety comes first, and every role makes a meaningful impact.

Role Summary

Reporting to the IT Director, the Tier 2 Systems Administrator is responsible for delivering, supporting, and continuously improving IT services across a multi‑site chemical and industrial manufacturing environment (3 locations, ~100 users) with a chemical and industrial operating environment. This role combines advanced technical capability with hands‑on support, ensuring system stability, strong user experience, and reliable operations across office, plant, and laboratory environments.

This Tier 2 Systems Administrator supports infrastructure, identity, networking, and key business platforms including ERP, CMMS, Historian, and LIMS. The role also combines strong technical capability with a practical, user-focused approach, ensuring systems are stable, issues are resolved efficiently, and users are well supported.

Job Responsibilities

Operating Environment

Multi-site industrial / chemical operationsMix of office, plant, and laboratory usersSystems supporting operations, maintenance, and complianceInteraction with third-party vendors and regulated environments

Core Responsibilities

IT Service Delivery & Tier 1/2 Support

Provide advanced end‑user support across all locationsTake full ownership of issues through resolution, including escalations from Tier 1Troubleshoot across infrastructure, applications, cloud services, and devicesSupport laptops, desktops, iPads, industrial PCs, and production‑floor devicesMaintain high user satisfaction through clear communication and follow‑throughPerform root cause analysis and implement preventative improvements

Systems & Platform Administration

Administer, maintain, and enhance:

Microsoft 365 / Office 365, including: Exchange Online Microsoft Teams SharePoint and OneDriveMicrosoft Entra ID / Azure AD (identity, access, device compliance, MFA, licensing)Network infrastructure (HPE / Aruba switches, wireless, VLANs, VPNs)NetSuite (ERP)MaintainX (CMMS)Canary HistorianQBench (LIMS)Cloud‑based SaaS platforms supporting operations, maintenance, and compliance

Responsibilities include:

Managing system configuration, access, and lifecycle improvementsEnsuring device compliance and enforcing security policiesMaintaining documentation, procedures, and configuration records

Infrastructure & Networking

Support site‑level infrastructure reliability across three locationsTroubleshoot and maintain connectivity for production systems, office systems, and cloud servicesCoordinate upgrades, changes, and maintenance activitiesSupport hybrid on‑prem/cloud environmentsAssist with endpoint management, patching, and device lifecycle

Vendor & Partner Coordination

Collaborate with SaaS vendors, MSPs, and support partnersAct as the technical interface between the business and external providersSupport delivery of changes, fixes, and system enhancementsEnsure vendor solutions align with operational and compliance requirements

Enhancements & Continuous Improvement

Identify opportunities to improve system reliability, performance, and usabilityWork with stakeholders to prioritize enhancementsSupport light solution design and implementationRecommend improvements to prevent recurring issues

Security, Identity & Compliance

Support enforcement of security policies through Entra ID and related toolsManage access control, MFA, conditional access, and device complianceSupport audit, regulatory, and documentation requirementsMaintain accurate licensing, access, and asset records

Environment & Scope

Support approximately 100 users across:

Office staffPlant managementProduction floor personnelLaboratory and compliance teams

Operate within a small IT team requiring:

VersatilityInitiativeAbility to switch between high‑level system work and hands‑on supportOccasional exposure to industrial environments

Minimum Qualifications

2+ years of Tier 2 IT support experience5+ years of hands‑on Tier 1 IT systems administration experienceStrong technical capability across infrastructure, identity, networking, and end‑user computingExperience supporting Microsoft 365 and cloud‑based environmentsExperience supporting Windows 10/11 and modern endpoint managementUnderstanding of Active Directory, Azure AD, Microsoft Azure Cloud, Microsoft 365, DNS, DHCP, VLANs, VPNsAbility to troubleshoot issues impacting production uptimeExperience working with vendors and service providersStrong documentation and communication skillsAbility to work independently and prioritize based on business impactDemonstrated willingness to remain hands‑on in a senior technical role

Preferred Qualifications

Experience with ERP (NetSuite) and CMMS (MaintainX)Exposure to industrial systems, historians, or LIMS platformsFamiliarity with Intune, conditional access, and endpoint securityBasic scripting or automation experience (PowerShell preferred)Relevant certifications: Microsoft 365 Administrator CompTIA Network+ or Security+Experience in manufacturing or regulated environments

Education

Associate or Bachelor’s degree in IT-related field or equivalent experienceCertifications in A+, Network +, Security+, Microsoft/Cisco preferred

Other

Valentra is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test, submit to a background investigation as part of the selection process, as well as additional periodic background checks as required the department of Homeland Security or other regulatory agencies.

Candidates are required to have unrestricted authorization to work in the United States.

If currently an employee of the Company, you must have current satisfactory work performance and, in most cases, have been in your current role for 18 months.

Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet, or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.