Request Fulfillment Lead in Bangkok at Unilode Aviation Solutions

The Request Fulfillment Lead – Short Term Leasing is responsible for managing ULD requests from the Business Development team, ensuring efficient logistics solutions, enabling STL sale conversion, and delivering outstanding customer satisfaction.

This role collaborates with OCC, logistics providers, and internal stakeholders to ensure agility and operational excellence.

Key Responsibilities

Operational Excellence and Fulfillment Management:

Take Ownership and Get Stuff Done, Be Humble and Curious

• Manage and prioritize STL ULD requests to ensure timely handling around the clock.
• Collaborate with the Planning and Dispositioning team to formulate effective logistics plans.
• Proactively balance ULD stock for STL, ensuring stock availability at key STL locations to meet seasonal demands.
• Standardize and manage the Request to Conversion process to promote STL sales conversion.
• Ensure data accuracy for invoicing by supporting customer fulfillment processes.

Customer and Stakeholder Engagement:

Be Passionate About Our Customers, Team Up to Be Better

• Serve as the key contact for solution delivery to maximize STL sales conversion ratio.
• Build and maintain strong relationships with OAL, logistics providers, and internal stakeholders.
• Support the commercialization and growth of Short-Term Leasing in collaboration with Business Development, Customer Fulfillment, OCC, and Procurement teams.
• Gather market and competitor data to ensure up-to-date product and service offerings.

Process Improvement and Leadership:

Be Eager to Win, Build a Better Future

• Manage and drive request handling and solution-finding processes to increase agility and customer focus.
• Oversee SOP management and escalate anomalies with internal and external providers.
• Supervise a team to ensure 24/7 coverage and operational continuity.
• Provide insights and feedback to inform business decisions and improve performance.

Our Values in Action:

• Be Humble and Curious: Seek continuous improvement in STL processes and learn from customer feedback.
• Inspire, Empower, and Prosper: Lead and motivate the team to deliver excellent service and achieve goals.
• Take Ownership and Get Stuff Done: Ensure requests are handled promptly and solutions are executed flawlessly.
• Build a Better Future: Support initiatives to enhance STL capabilities and scalability.
• Team Up to Be Better: Collaborate with cross-functional teams to deliver optimal solutions.
• Be Passionate About Our Customers: Ensure customer requests are handled with urgency and care.
• Be Eager to Win: Strive to improve sales conversion rates and exceed operational targets.

The Small Print:

This role requires excellent organizational, leadership, and problem-solving skills. The Request Fulfillment Lead must be proactive, adaptable, and committed to delivering outstanding customer service while fostering collaboration and continuous improvement.

This is an overview of the role’s scope and its alignment with Unilode’s competencies and values. It is not an exhaustive list of responsibilities but serves as a guide to the key expectations and contributions of the position. Flexibility may be required to adapt to business needs

Skills and Experience Required:

• College or diploma education required, Bachelor/Master degree desirable.
• Minimum 2 years’ experience in air cargo and/or ground handling operations.
• Solid understanding of ULD operations, ULD IATA messaging standards, and air cargo logistics.
• Proven experience troubleshooting operational issues in a fast-paced, dynamic environment.
• Ability to work independently while supporting team goals.
• Strong decision-making skills based on facts and operational data.
• Ability to drive operational improvements and implement best practices.
• Strong communication and stakeholder management skills.
• Ability to oversee day-to-day operations and manage team performance.
• Excellent verbal and written English communication skills.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• High attention to detail, organizational agility, and ability to work effectively across functions.
• Limited travel requirements (less than 10%).