Billing & Collections Specialist at Redefine Management, LLC – Hackensack, New Jersey

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties.

Redefine Healthcare is looking for a dedicated, full-time Billing/Collection Specialist to join our expanding team of healthcare professionals in our Hackensack Office. The Billing/Collection Specialist will be primarily responsible for resolving denied/underpaid claims and following up with insurances for collecting reimbursements. We are looking for candidates that are motivated, compassionate and are looking to advance their career in a community that is always growing.

Job Title: Billing/Collection Specialist

Salary/Pay Rate: $21-25/ hour

Hours: 40 hours per week

Job Type: Full-time

Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus

Job Title Duties (not limited to):

• Ensure all outstanding patient balances are collected efficiently while maintaining a compassionate and professional approach.
• Process and submit Personal Injury Protection (PIP) claims, ensuring all documentation is accurate and compliant with state regulations and payer guidelines.
• Provide clear, informative, and empathetic responses to patient inquiries regarding billing, payments, and insurance coverage.
• Guide patients through the collection process, explaining their financial responsibility and available payment options.
• Review patient accounts and ensure all charges are accurate and in line with healthcare billing regulations.
• Foster trust and understanding with patients, ensuring they feel comfortable and informed about their billing and payment options.

Experience Required:

• Experience with Pain Management and Orthopedic specialties
• Knowledge of practice management systems Eclipse, eClinicalWorks, Athena or OmniMD
• Must have at least 2 years of experience in medical billing follow-up or medical claims collections