Care Coordinator at Platinum Communities – Wild Rose, Wisconsin

The Care Coordinator plays a key administrative and resident care support role within the assisted living community. As the first point of contact for visitors and callers, this individual ensures a welcoming, professional front office presence while also coordinating staffing, care-related tasks, and communication across the community. This role supports the Executive Director, Assistant Executive Director, and the broader management team with a variety of office and care coordination responsibilities and participates in the on-call rotation for staffing needs.

ESSENTIAL JOB RESPONSIBILITIES

Administrative & Front Office Duties:

• Warmly greet and assist residents, families, and visitors upon arrival.
• Professionally answer and direct incoming calls to appropriate departments or individuals.
• Respond to general inquiries and provide information about community services and operations.
• Coordinate transportation and appointment scheduling for residents.
• Manage incoming and outgoing mail, packages, and deliveries.
• Perform general office duties, including filing, data entry, transcription, and recordkeeping.
• Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates.

Staffing & Human Resources Support:

• Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs and budgetary goals.
• Coordinate and support new hire onboarding, including orientation logistics.
• Maintain accurate time and attendance records for all staff.
• Serve in the on-call rotation for staffing coordination and emergent scheduling issues.
• Act as a mentor to new team members, providing guidance and support during their first 90 days.

Resident Care Coordination:

• Participate in resident care meetings and interdisciplinary discussions.
• Maintain accurate and up-to-date resident records in compliance with company policies and regulatory standards.
• Review and implement Individual Service Plans (ISP) and promptly report any changes in resident condition.
• Assist with hospitalization records and readmission processes.
• Provide direct care support to residents as needed.
• Ensure safety, privacy, and dignity of residents at all times.

Other Duties:

• Monitor and manage inventory of medical and office supplies.
• Participate in emergency response and follow established protocols.
• Attend required staff meetings, trainings, and continuing education as mandated.
• Maintain strict confidentiality regarding residents, staff, and community operations.
• Uphold the mission, vision, and values of Platinum Communities through professional conduct and compassionate service.
• Perform additional duties as assigned.

• Minimum 18 years of age.
• High school diploma or equivalent required.
• Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting preferred.
• Strong written and verbal communication skills.
• Proficient with computers and willing to learn new technology platforms.
• Strong organizational skills and ability to multitask in a dynamic environment.
• Must be flexible to work a varied schedule including evenings, weekends, and holidays as needed.
• Current or ability to obtain CBRF/RCAC certifications including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required.
• Ability to read, write, and communicate effectively in English.