Customer Service Associate at EXP Group – McAllen, Texas

About EXP Group

We are a multinational group of specialized companies working together to bring high-quality tropical fruits and vegetables from Central and South America to the U.S. East Coast. With over 40 years of experience, we’ve built a trusted network that spans farms, packing facilities, and warehouses. Our success is rooted in strong partnerships, a commitment to quality and food safety, and a shared dedication to doing things the right way. Above all, we take pride in our people, collaboration, and the standards of excellence that guide everything we do.

About the role

Our Texas team is growing, and we're looking for a motivated, bilingual Customer Service Associate to join us on-site — someone who's versatile, reliable, and ready to contribute across multiple areas of the business.

What you'll do

• Serve as a primary point of contact for customer inquiries via phone and email
• Enter and track customer orders accurately and in a timely manner
• Follow up on order status and proactively communicate updates to customers
• Research and resolve discrepancies, delays, or fulfillment issues in coordination with the warehouse and operations team
• Escalate unresolved claims and follow through until closure — owning the issue from start to finish
• Document customer complaints, credits, and resolutions accurately for internal records
• Support the accounting team with invoice follow-ups, billing discrepancies, and payment-related inquiries
• Assist with basic administrative and accounting tasks including data entry, filing, and reconciling order records
• Cross-collaborate with internal departments as needed to keep operations moving

Qualifications

• Bilingual in English and Spanish — required
• Strong communication skills, both written and verbal
• Organized, detail-oriented, and able to manage multiple priorities at once
• Comfortable working in a fast-paced, operations-driven environment
• Basic computer and math skills; experience with order management, ERP, or accounting software is a plus
• Ability to follow up persistently and professionally without dropping the ball