PM Server - Tavernonna (Italian-Inspired Dinner Service) at Hotel Phillips – Kansas City, Missouri

At Tavernonna, dinner is meant to feel like gathering around the table with family—lively, welcoming, and full of heart. Our space blends rustic Italian comfort with a modern, social energy, making Tavernonna a go-to destination for date nights, celebrations, and unforgettable evenings.

Tavernonna is managed by Arbor Lodging, a leading hotel investment and management company with a growing portfolio across the United States, Mexico, and the Caribbean. Arbor partners with brands including Marriott, Hilton, Hyatt, and IHG, and is known for a people-first, hospitality-driven culture.

This role is ideal for a server who thrives during dinner service, enjoys connecting with guests, and can deliver polished service with warmth and personality.

Summary:

As a PM Server at Tavernonna, you are responsible for creating a memorable evening experience for every guest—from the first greeting to the final farewell. You’ll guide guests through our food and beverage offerings, manage a fast-paced dinner service, and maintain a high standard of hospitality while keeping the energy vibrant and inviting.

Duties & Responsibilities:

• Deliver attentive, confident, and friendly dinner service in a high-energy evening environment
• Guide guests through the menu, including ingredients, preparation methods, and pairing suggestions
• Take accurate food and beverage orders and serve items safely and efficiently
• Anticipate guest needs and manage multiple tables with professionalism and ease
• Process checks and payments in accordance with company policies and procedures
• Maintain clean, organized tables, glassware, silverware, and service areas throughout the shift
• Prepare your station before service, maintain it during peak hours, and break it down at close
• Communicate effectively with the kitchen, bar, and support staff to ensure smooth service flow
• Report tips accurately in compliance with IRS and company guidelines
• Represent Tavernonna with a polished, positive, and team-oriented attitude
• Assist with additional side work or tasks as needed

Qualifications:

• Previous serving experience in a casual-upscale or full-service dinner restaurant preferred
• Strong menu knowledge—or the ability to learn quickly and speak confidently about food and drinks
• Excellent guest service and communication skills
• Ability to thrive in a fast-paced PM service environment
• Professional appearance, warm personality, and strong work ethic
• Availability for evenings, weekends, and holidays
• Ability to stand, walk, and lift up to 50 lbs for extended periods
• High school diploma or equivalent experience
• Ability to obtain and maintain required food and beverage certifications

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Medical, Dental, and Vision insurance available to eligible employees
• Wellness benefits available to eligible employees

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.