Account Specialist in Rock Hill, South Carolina at DOC Maintenance LLC

DOC Services is seeking a detail-oriented and customer-focused Account Support Specialist to join our team. This role provides day-to-day administrative and operational support to the accounting and account management teams. The Account Support Specialist will assist with billing processes, maintain accurate customer account information, and help ensure timely communication between internal teams and clients.

This position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities while supporting customer satisfaction and retention.

Essential Functions:

• Supporting Account Managers, field staff, and internal teams with daily operations
• Managing assigned customer accounts and helping resolve inquiries in a timely manner
• Entering customer orders and maintaining accurate account information
• Creating repair proposals and processing parts requests
• Assisting with customer-specific reporting and internal tracking tools
• Supporting technicians with the information needed for quotes and proposals
• Helping ensure billing accuracy and serving as backup for work order review
  

Education and Experience:

• Strong customer service and communication skills (both written and verbal)
• High attention to detail and the ability to stay organized with changing priorities
• Ability to manage multiple tasks in a fast-paced environment
• Comfort working with data, reporting, and systems (Excel experience preferred)
• A proactive mindset with a willingness to learn the technical side of our business
• Demonstrated experience delivering client-focused service and solutions
• High school diploma or GED required
• Previous experience in a similar or customer-facing role preferred
• Strong Microsoft Office skills, especially Excel
• Ability to build relationships and support customer needs effectively
  

DOC Services, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.