Patient Services Representative (PSR) at Northfield Hospital & Clinics – Lakeville, Minnesota

Job Relationships Department: Clinics Supervisor: PSR Manager, PSR Lead Supervises: N/A Job Summary As a Patient Services Representative (PSR), you will play a key role in creating a positive and welcoming first—and lasting—impression for patients, visitors, and staff at our Lakeville Clinic. PSRs perform various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering calls, appointment scheduling, insurance verification, chart preparation, and mail/message distribution. Assure that the waiting area appears neat and orderly throughout the day. Compensation We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $18.55–$26.19. This range reflects the base salary for this position. Key Accountabilities

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Obtain and verify all patient demographic information, making any changes accordingly, obtain patient signature, copy insurance and medical assistance cards.
• Schedule patient appointments, maintaining accessible and accurate appointment calendar, obtaining and entering necessary information into the computer system, ensuring all data is complete and accurate.
• Prepare all documents for patient appointments.
• Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule patient referrals with the appropriate specialist. Submit and obtain approval from health plan, if necessary, notify patient of the appointment date and time.
• Process department requests for supplies, order approved materials, track and verify orders and deliveries, distribute supplies. Organize and maintain supply area and manages efficient system for supply requests.
• Handle all patient requests for release of information accurately and confidentially.
• Distribute physicians’ messages in an accurate and timely manner.

Qualifications

• Minimum Education: High School graduate or equivalent
• Ability to communicate effectively, work collaboratively with others and work independently with minimal supervision.
• Demonstrated ability for problem solving, attention to detail, decision-making, continuous improvement
Ability to learn and operate computer systems. Excellent Customer Service Skills

Schedule

64 hours per two-week pay period Variable hours: short days in week 1, longer days in week 2 Every other Friday off No weekend or holiday requirements

Benefits Eligible for Shift Differential Pay in addition to base wage Paid Time Off accrued starting on first paycheck Medical, Dental, and Vision (discount plan) coverage Flexible Spending Accounts Life, AD&D, and Disability Insurance Pension Plan (PERA) with 7.5% employer match Optional 457(b) Retirement Plans Tuition Reimbursement Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles Employer-Provided Certifications + Continuing Education Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items About Us Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in both Northfield and Lakeville. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota. Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.