Customer Access Assistant/UKHC at University of Kentucky – Lexington, Kentucky

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleCustomer Access Assistant/UKHCRequisition NumberRE52855Working TitleCustomer Access AssistantDepartment NameH3280:Command CenterWork LocationLexington, KYGrade Level06Salary Range$16.20-24.82/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

3 yrs

Required License/Registration/CertificationNonePhysical RequirementsThis position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.ShiftFour 10-hour shifts per week, 9a-7p. Regular weekends and holidays required. Specific days worked each week will vary based on department needs.Job SummaryUnder the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC. Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services.

Internal Employee Being Considered.Skills / Knowledge / AbilitiesThe ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceSome college and at least three full years of related employment experienceDeadline to Apply01/22/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate the amount of experience you have answering multiple phone lines for dispatching purposes.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Please explain your work-related experience with multitasking and dealing with multiple interruptions.

   (Open Ended Question)

3. * What is your definition of exceptional customer service? Give specific examples of how you have provided exceptional customer service in previous positions.

   (Open Ended Question)

Applicant Documents
Required Documents

Optional Documents

1. Resume
2. Cover Letter