Merchant Support Coordinator at Expansion Capital Group, LLC – Sioux Falls, South Dakota

Be the Connector That Keeps Everything Moving

At Expansion Capital Group, our success depends on precision, responsiveness, and strong partnerships. We’re looking for a highly organized, detail-oriented professional to support our merchant accounts and internal operations.

This role sits at the center of multiple functions—including account servicing, collections, and legal coordination—making it a great opportunity to build broad experience and grow within a fast-paced financial environment.

What You’ll Do as a Merchant Support Coordinator

You’ll help ensure merchant accounts are handled accurately, efficiently, and professionally—keeping both internal teams and external partners aligned.

Key Responsibilities

• Support merchant account servicing, including payoff letters, zero-balance letters, and reconciliation requests
• Prepare and process UCC filings and terminations
• Coordinate documentation for accounts transitioning to external collections agencies
• Organize, label, and upload documentation within internal systems and shared platforms
• Assist with bankruptcy-related account processing and documentation
• Monitor shared inboxes and respond to routine service and documentation requests
• Support legal-related activities by preparing standard correspondence and organizing case files under attorney direction
• Complete recurring reports and assist with special projects as needed

Why Join Us

• Competitive Pay: Starting at $23.00–$25.00/hour (non-exempt)
• Consistent Schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Career Development: Gain exposure to collections, underwriting support, and legal coordination
• Skill Building: Develop highly transferable skills in documentation management, compliance, and operations
• Team Environment: Collaborative, supportive, and focused on getting things done

Work Environment

• On-site role based in our Sioux Falls, SD office
• Occasional evening or weekend work may be required based on business needs
• As the organization grows, shift-based schedules may be introduced (e.g., 7:00–4:00, 8:00–5:00, 9:00–6:00). Any changes would be communicated in advance with consideration for employee impact.

About Us

Expansion Capital Group provides financing solutions that help small businesses succeed. Our team works across underwriting, funding, and servicing functions to deliver accurate, efficient, and responsive support to our merchant partners.

Equal Opportunity Employer

Expansion Capital Group is an equal opportunity employer and considers all applicants without regard to protected characteristics.

What We’re Looking For

Required Qualifications

• High School diploma or GED
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook)
• High attention to detail and accuracy in documentation
• Strong written and verbal communication skills
• Ability to manage multiple tasks and deadlines effectively
• Comfortable following structured processes and detailed instructions
• Ability to work both independently and collaboratively

Preferred Qualifications

• Experience in an administrative support or office coordination role
• Background in collections, financial services, or account servicing
• Exposure to legal documentation or regulated processes

Equal Opportunity Employer

Expansion Capital Group is an equal opportunity employer and considers all applicants without regard to protected characteristics.