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Network Specialist I at OPTK Networks – Lincoln, Nebraska

OPTK Networks
Lincoln, Nebraska, 68521, United States
Posted on
Salary:$18.00 - $20.00/hrJob Function:Information Technology

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About This Position

Description:

The Network Specialist Level I Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers.

REQUIREMENTS:

  • Serve as the first point of contact for customers, partners, and vendors in the event of an outage
  • Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for regional fiber optics company
  • Analyze data to resolve network problems
  • Able to professionally, promptly, and consistently keep all stakeholders informed
  • Provide documentation, notation, and updates from start to finish of opened tickets
  • Effectively and regularly communicate outages to other departments, vendors, and customers
  • Works closely with the Engineering Department and partner companies during maintenance windows
  • Perform inventory duties
  • Career growth opportunities: engineering, network technician, and outside plant
  • Coordinate projects with other teams

QUALIFICATIONS:

  • Above average written and verbal communication skills
  • Ability to organize and prioritize multiple tasks/assignments
  • Customer facing communication required
  • Willingness to increase network knowledge
  • Ability to professionally resolve customer complaints and escalation issues
  • Good Time Management Skills

ADDITIONAL INFORMATION:

  • Work Location : In Office - This is not a remote or work-from-home position
  • College students encouraged to apply
  • Must have valid driver's license.
Requirements:

Job Location

Lincoln, Nebraska, 68521, United States
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Job Location

This job is located in the Lincoln, Nebraska, 68521, United States region.

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