Technical Support Representative II at Xantrex LLC – Elkhart, Indiana

Customer Service Technical Support

Location: Elkhart, Indiana

About Xantrex

For more than 40 years, Xantrex has been a trusted leader in power conversion technology. Our products power recreational vehicles, marine vessels, off-grid solar systems, and mobile commercial applications around the world. From inverters and battery chargers to advanced power management systems, we help customers operate reliably wherever power is required.

Xantrex is part of Mission Critical Electronics (MCE), a global provider of innovative power solutions serving emergency response, transportation, marine, industrial, and defense markets. As part of the MCE family of brands, Xantrex combines the strength and stability of a larger organization with the agility and focus of a specialized technology team.

Our mission is simple: deliver reliable power solutions that keep critical systems running when they matter most.

Position Summary

The Customer Service Technical Support is responsible for providing technical troubleshooting and support to customers using Xantrex power electronics products. This role serves as a primary contact for customers seeking assistance with product operation, diagnostics, installation questions, and warranty guidance.

This position requires strong technical aptitude, excellent communication skills, and a customer-focused mindset. The ideal candidate enjoys solving technical problems and helping customers successfully operate their equipment.

Key Responsibilities

Provide phone, email and chat technical support for Xantrex products including inverters, battery chargers, lithium batteries and power management systems

Diagnose and troubleshoot customer issues related to installation, configuration, and product performance

Guide customers through troubleshooting procedures to resolve technical issues

Document customer interactions, troubleshooting steps, and resolutions in CRM systems

Determine when issues require repair, replacement, or warranty review and coordinate next steps with internal teams

Escalate complex technical issues to engineering or senior technical support when necessary

Support dealers, installers, distributors, and end users with product knowledge and application guidance

Maintain strong knowledge of Xantrex products and power electronics technologies

Contribute feedback to internal teams regarding product performance and recurring customer issues

Qualifications

Required:

2+ years of customer support, technical support, or troubleshooting experience

Understanding of mechanical or electrical troubleshooting

Excellent verbal and written communication skills with the ability to explain technical concepts clearly

Strong organizational skills and attention to detail

Ability to remain calm and professional while assisting customers in challenging situations

High school diploma or equivalent.

Preferred:

Experience with power electronics, RV electrical systems, marine systems, or solar power systems

Knowledge of inverters, batteries, chargers, and DC/AC electrical systems

Experience using CRM or case management systems (Salesforce experience is a plus)

Technical certification or associate degree in electronics, electrical technology, or related field

Why Join Xantrex?

Work with innovative technology used in RV, marine, and renewable energy applications

Be part of a respected brand backed by Mission Critical Electronics

Collaborative team environment focused on solving real customer challenges

Opportunities for technical growth and career development

Competitive compensation and comprehensive benefits package including:

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Our Values

At Xantrex and Mission Critical Electronics, we are guided by:

Quality Excellence – We hold ourselves to the highest standards

Customer Focus – We listen, respond, and deliver solutions that exceed expectations

Innovation – We continuously improve and adapt to meet evolving needs

Integrity – We do what’s right, even when no one is watching

Teamwork – We succeed together

Equal Opportunity Employer

Xantrex – a Division of Mission Critical Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.