Medical Customer Service Representative at University Physicians' Association – Knoxville, Tennessee

University Physicians’ Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others.

BENEFITS INCLUDE:

• Remote Work Opportunities
• Casual work environment
• Medical, Dental, Vision, Life, Critical Illness Insurance
• FSA & HSA with employer contribution
• Paid Time Off (PTO), Paid Holidays, and Sick Pay
• Paid Mental Health Days
• Onsite Fitness Center
• Employee Assistance Program (EAP)
• 401K with Company Match and Immediate Vesting

Responsibilities:

• Provide exceptional customer service to patients, providers, and clients
• Respond promptly and professionally to high volume of incoming calls from patients
• Assist with billing inquiries, payments, and payment arrangements
• Research of insurance, charity, estates, other financial items
• Process financial assistance applications
• Overall patient account review for accuracy, following established procedures
• Review accounts for outside collection agency placement and balance status
• Maintain confidentiality of patient information, follow HIPAA and PCI compliance
• Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely

Candidate must be able to commute to our corporate offices located in Knoxville, TN for required on-site training period of a minimum of 90 days. Remote opportunities are available after initial training, however, some positions may also require intermittent time in the office, as needs arise.

Full-Time Positions Available.

Monday through Friday work week with flexible scheduling opportunities.

• Medical Customer Service or call center experience preferred.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Ability to get along with others and consistently engage in and promote positive interactions in the workplace.
• Problem-solving skills and ability to remain calm under pressure
• Strong interpersonal skills and ability to demonstrate empathy and compassion
• Candidate must have functional knowledge of computers and programs such as Microsoft Word, Excel, and Outlook
• Candidate must have basic knowledge of office equipment such as copiers, fax machine, multi-line telephone, printers, and scanners.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment