PJTT Operations Associate at Methodist Healthcare Ministries of S. Tx – San Antonio, Texas

Position Summary

The Prosperemos Juntos | Thriving Together (PJTT) Operations Associate will strengthen operational consistency, improve data integrity, and enable innovation within the PJTT team by standardizing and improving documentation processes and ensuring accurate, timely, and reliable data entry. They will be responsible for establishing and maintaining PJTT dashboards as well as coordinating evaluation efforts to strengthen storytelling and deepen PJTT’s impact. The PJTT Operations Associate strengthens operational consistency and accountability across all PJTT phases by establishing documentation standards, ensuring data integrity, and increasing visibility into performance trends that inform strategic decision-making.

Salary

The annual salary for this position starts at $70,044.00, with a midpoint of $89,306.00. Most new hires begin within this range, based on their years of directly related experience and education. Candidates with exceptional qualifications that exceed the minimum requirements may be considered for compensation above the midpoint, in alignment with internal equity and IPM (Individual Pay Model) compensation guidelines.

Scope and Impact

This position works with all 3 phases of PJTT to serve MHM’s service area and specifically the regions where MHM is currently focused. There are no direct reports, and they are not responsible to manage a budget.

Decision-Making Authority

This position has a high level of independence in determining best/good practices and communicating with internal stakeholders to ensure consistency and reliability of data. This position establishes and enforces documentation and reporting standards across PJTT phases, identifies inconsistencies or gaps in data integrity, and partners with supervisors to ensure timely corrective action. The role has authority to recommend process improvements and escalate persistent compliance concerns.

Interactions / Working Relationships

This position will work with each member of the PJTT Learning Phase team, PJTT Implementation Phase team, and the PJTT Sustainability Phase team to support, educate, remind, and oversee data entry into the Fluxx database. They will also work with each team to coordinate evaluation processes for that phase of work. Additionally, they will collaborate closely with the PJTT Supervisors and PJTT Manager to review PJTT processes, identify improvements, and facilitate automation of processes whenever possible. They will have less frequent interactions with external stakeholders: primarily when training or supporting new groups or individuals in using the Fluxx database or when problem-solving data entry challenges by external groups.

Essential Duties and Responsibilities

• Establish, maintain, and continuously improve a database of PJTT coalitions using Fluxx to ensure organized, accessible documentation (30%)
• Coordinate evaluation efforts across all PJTT phases to deepen impact, strengthen storytelling, and inform improvement processes (20%)
• Compile and analyze information to support assessment, evaluation, and reporting about the progress of community coalitions and PJTT toward key metrics, using both quantitative and qualitative data (10%)
• Establish, maintain, and continuously improve PJTT dashboards to increase transparency and demonstrate impact (10%)
• Develop presentations and/or reports to enable data-driven decision-making, including but not limited to key performance indicators (KPIs), PJTT annual goals, materials for the PJTT Shared Leadership team, and updates to the MHM Board (10%)
• Implement quality assurance checks across funding awards, contracts, and reporting on a regular basis to ensure accurate, timely, and reliable data (5%)
• Facilitate automation whenever possible to standardize processes and enable innovation (5%)
• Monitor adherence to documentation and reporting standards and proactively flag trends or inconsistencies to PJTT leadership. (4%)
• Partner with supervisors to strengthen accountability systems, surfacing performance visibility gaps and recommending corrective actions. (3%)
• Identify early indicators of overload, documentation drift, or evaluation inconsistency and recommend structural or workflow adjustments to maintain performance integrity. (3%)

Supervisory or Leadership Responsibilities

This position does not supervise others.

Qualifications

Minimum Qualifications (Required)

• Education: Bachelor’s degree in social/behavioral sciences, Public Health, or related field
• Licenses/Certifications: None required
• Experience: 2 years of experience in performance improvement or evaluation work.

Preferred Qualifications

• Experience with a grants management database.
• Experience working with administration or management with community-based organizations or philanthropic organizations.
• Experience in data visualization, generating charts, infographics and other tools that effectively communicate data and engage audiences.

Knowledge, Skills, and Abilities (KSAs)

• Collaboration, communication, problem-solving, leadership, etc.
• Commitment to health equity and community driven approaches.
• Passion to create change that leads to better lives and healthier communities.
• Ability to facilitate diverse teams and complex projects. Critical thinking skills related to project scope and approach.
• Ability to adapt rapidly to changing priorities, objectives, and situations.
• Ability to think strategically and analytically about social, economic, cultural, and political issues affecting a community. Analyze, understand and communicate secondary data sets.
• Solid relationship management skills enhancing internal organizational relations and external interactions.
• Ability to work in a changing environment and as part of a team, taking on tasks at all levels.

Language Skills

Prefer fully bilingual, English and Spanish.

Technology and Tools

Must be able to demonstrate working knowledge of the Internet, Outlook, PowerPoint, Word, Excel, and PowerPoint. Able to customize toolbars, import and insert graphs, embed Excel data, etc. Ability to work, communicate, and collaborate in virtual settings through Zoom and MS Teams.

Will be required to learn and demonstrate competency with Fluxx grants management database.

Work Environment and Physical Demands

• Typical work setting: Hybrid
• Travel expectations: Up to 10% of the time
• Physical requirements: Movement in office space