Partner Success Coordinator at Dwyer Workforce Development – Baltimore, Maryland

At Dwyer Workforce Development (DWD), our mission is to provide comprehensive support to individuals who seek career opportunities in healthcare, while helping alleviate critical workforce shortages and enhancing the lives of patients in assisted living, skilled nursing facilities, and hospitals across the communities we serve. We offer a holistic approach to job training and placement for individuals who lack opportunity and aspire to pursue a rewarding career in the healthcare industry.

Position Summary
The Partner Success Coordinator will build and manage strong relationships with external training partners to ensure the delivery of high‑quality, mission‑aligned training. Responsibilities include overseeing onboarding of new training partners, monitoring training partner performance, coordinating resources, and managing communication and reporting to advance organizational goals and drive partner success. This role requires strong communication, organizational, problem‑solving, and interpersonal skills, with core duties spanning liaison work, logistics, content support, KPI monitoring, and strategic alignment.

Key Responsibilities
• Organizational Knowledge: Build and maintain a strong working knowledge of DWD’s mission, vision, programs, and philosophy.
• Relationship Management: Serve as the primary point of contact for external training partners, fostering strong, collaborative, and productive relationships.
• Coordination & Logistics: Schedule training sessions with training partners, manage materials, coordinate logistics, and ensure seamless program delivery. Assist training partners in understanding the Organization’s standards, tools, and processes.
• Performance Monitoring: Track training partner performance against KPIs, analyze results, identify issues, and implement corrective actions to maintain quality and impact.
• Reporting: Prepare and deliver reports on partner performance, key metrics, and overall partnership effectiveness for leadership and internal stakeholders.
• Internal Collaboration: Partner with internal teams to implement training program requirements. Support Development with grant and program requirements. Coordinate with the Training Support Center and Resource Coordinator to ensure smooth scholar progression through enrollment, training, and licensure. Work with Accounts Payable to manage training and vendor payments.

Essential Skills and Qualifications
• Experience: Background in partner management, sales, business development, or other relationship focused roles (e.g., fundraising, corporate relations).
• Education: Bachelor’s degree or equivalent years of relevant experience.
• Communication: Excellent written, verbal, and presentation skills.
• Interpersonal: Strong ability to build rapport, collaborate, and negotiate effectively.
• Organizational: Exceptional planning, time management, and attention to detail.
• Analytical: Skilled in analyzing data and reports to inform decisions; resourceful problem solver adept at resolving operational challenges.
• Technical: Proficient with CRM systems and Microsoft Office Suite.
• Transportation: Requires regular travel to off-site client locations within the designated territory.

Equal Employment Opportunity
Dwyer Workforce Development is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or genetic information.

Compensation and Benefits
• Competitive salary based on experience and qualifications
• Comprehensive benefits package including:
o Health, dental, vision, disability, and life insurance
o Paid time off, including vacation, sick leave, and holidays
o 403(b) retirement plan with employer match
o Overtime pay for non-exempt positions

Work Authorization: Must be eligible to work in the U.S. without sponsorship.