Insurance & Billing Specialist at Burch Dental Partners – Rockford, Illinois

Location: Central Support (Not Remote)
Schedule: Monday–Thursday (8:00 AM – 4:30 PM) | Friday Flex Day
Classification: Non-Exempt (Hourly; eligible for overtime in accordance with company policy)

Burch Dental Partners empowers dental practices to deliver exceptional patient care by providing streamlined, behind-the-scenes operational support.

We are seeking an experienced Dental Insurance & Billing Specialist who combines accuracy and efficiency with professionalism, emotional intelligence, and strong customer service skills.

This role supports multiple offices. It requires a high level of accountability, composure under pressure, and clear communication across teams. The right candidate is solutions-focused, detail-oriented, and capable of elevating conversations — even when navigating denials, discrepancies, or difficult situations.

If you value precision, follow-through, professionalism, and consistent results, you will thrive on our Central Support team.

• Review, submit, and follow up on insurance claims for multiple dental offices

• Meet established claim submission timelines and follow-up standards

• Research and resolve claim denials, rejections, and discrepancies with persistence and accuracy

• Support monthly A/R management and denial resolution goals

• Communicate with insurance companies and office teams with professionalism, clarity, and consistency

• Complete insurance eligibility checks and detailed benefit breakdowns

• Assist with patient account billing, adjustments, and EOB reconciliation

• Maintain organized and accurate documentation in compliance with company standards

• Contribute to reporting initiatives and continuous process improvement

Consistent attendance and punctuality are essential to effectively support multiple locations.

• 1+ years of dental billing experience (required)

• Strong knowledge of dental insurance processes, CDT/CPT coding, and claim submission workflows

• Exceptional attention to detail and follow-through

• High emotional intelligence and a calm, solutions-focused mindset

• Strong customer service skills — able to remain professional and composed in all interactions

• Highly organized with excellent time management habits

• Clear, confident, and courteous communicator

• Experience with dental software (Open Dental, DentalXChange preferred)

Alignment with our Core Values is an expectation of employment:

• Commitment to Excellence

• Humble

• Hungry

• Effective Communication

• Winning Attitude

We are looking for a team member who balances accountability with professionalism and consistency — someone who strengthens culture while delivering measurable results.

• Health Insurance (Company covers 90% of employee only premium)

• Paid Time Off (PTO)

• In-house dental benefits

• Offer Dental/Vision insurance

• 401(k) with company match

• Be part of a collaborative, supportive team where your work directly impacts patient care

• Contribute to a rapidly expanding, multi-location dental organization

• Work in a structured, process-driven environment where communication, respect, and continuous improvement matter

• Grow professionally within a scalable support model

Apply today and help us keep our operations running smoothly — one claim, one solution, and one professional interaction at a time.

www.burchdental.com