Medical Record Coordinator (Hybrid) at Family Allergy MSO, LLC – Louisville, Kentucky

Job Title: Medical Records Coordinator- Hybrid

Reports to: FAA Compliance Department

Work Schedule: M-F, 8:00 AM to 5:00 PM, with overtime, as needed

Employment Classification: Hourly

Status: Full-Time

Position Summary

The Medical Records Coordinator is responsible for the processing and handling of all Medical Records requests under the direction of his/her manager(s) and/or Director(s); Respectfully interacts with all levels of staff; participates in department activities; promotes independence; adherence to the attendance policy; supports the company’s core values.

Summary of Duties and Responsibilities

· Maintains an understanding of medical records retention laws and regulations

· Manages and responds to ROI (release of information) requests for medical records

· Validates requests and authorizations for the release of medical information

· Gathers information from electronic charting and/or paper chart per request from patients, law offices, insurance companies, families, etc. and delivers the information accordingly

· Ensures that all medical records are protected and kept confidential, following all HIPAA regulations

· Completes clerical duties, including answering phones, responding to emails, scanning records as needed, etc.

· Identifies and reports wrong patient information in record to the Compliance department as soon as they are discovered

· Investigates and merges duplicate accounts

· Investigates reported deceased patients, marks patient as deceased and notifies DOR (Doctor of Record)

· Identifies potential audit requests from insurance companies and forward to appropriate personnel

· Prepares invoices for paid Medical Records requests if the patient has exceeded their 1 free copy in the year

· Maintains daily/monthly productivity reporting

· Assists Operations Manager with the management of paper charts from various acquisitions, including requesting the file from outside vendor, downloading and importing into EMR system

· Serves as a backup for adding providers into the EMR database for the Louisville Metro region

· Other duties, as assigned

Abilities, Knowledge and Skills

Effective communication skills to include:

1. Ability to fluently speak, read, and write in English.

2. Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals

3. Ability to communicate effectively, verbally and written, with all levels of staff and patients

4. Effective verbal and written communication skills.

Education, Prior Work Experience, Special Skill And Knowledge Requirements

· Ability to interact with patients directly and patiently

· Ability to work independently

· Strong computer skills

· Good analytical and planning skills to assess training needs and develop/adjust the training program as needed

· EMR experience required

· High school diploma or GED required

· Prior medical office experience, preferred

· Must be a quick learner, organized, and team oriented

· Excellent communication and customer service skills

· Previous customer service experience

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.

1. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.

2. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, front office staff may be sitting, or standing, 80% of their shift.

3. The employee must occasionally lift and/or move up to 30 pounds.

4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

5. Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

1. The noise level in the work environment is usually moderate; lighting is in the standard range.

2. The employee is subject to diseases and conditions that exist in a healthcare setting.

EEOC Compliance

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color,

religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.