Facilities Request Specialist and Dispatcher at University of Pittsburgh – Pittsburgh, Pennsylvania

Facilities Request Specialist and Dispatcher

Facilities Management AVC - Pennsylvania-Pittsburgh - (26001489)

Recieves, acknowledges, reviews,and processes all Facilities Management emergency, maintenance, and departmental work requests. Monitors the completion of emergency and maintenance requests. Provides for timely follow-up on work order status to all relevant constituents as needed. Grants access to Facilities buildings to all required staff, vendor, and contractors. Serves as Facilities Management customer service representative and provides relief for the front desk receptionist function on an as needed basis. Serves as back up staff for receptionist and administrative support personnel, including front desk phone coverage, room and fleet vehicle reservations,a PA One Calls, Utility outage requests and all other related work orders.

Recieves, acknowledges, reviews,and processes all Facilities Management emergency, maintenance, and departmental work requests. Monitors the completion of emergency and maintenance requests. Provides for timely follow-up on work order status to all relevant constituents as needed. Grants access to Facilities buildings to all required staff, vendor, and contractors. Serves as Facilities Management customer service representative and provides relief for the front desk receptionist function on an as needed basis. Serves as back up staff for receptionist and administrative support personnel, including front desk phone coverage, room and fleet vehicle reservations,a PA One Calls, Utility outage requests and all other related work orders.

Job Summary

Serves as a contact for internal and external customers; ensures efficient and accurate responses and resolutions to routine issues and needs. Performs general administrative work and maintains documentation of customer interactions.

Essential Functions

Recieves, acknowledges, reviews,and processes all Facilities Management emergency, maintenance, and departmental work requests. Monitors the completion of emergency and maintenance requests. Provides for timely follow-up on work order status to all relevant constituents as needed. Grants access to Facilities buildings to all required staff, vendor, and contractors. Serves as Facilities Management customer service representative and provides relief for the front desk receptionist function on an as needed basis. Serves as back up staff for receptionist and administrative support personnel, including front desk phone coverage, room and fleet vehicle reservations,a PA One Calls, Utility outage requests and all other related work orders.

Physical Effort

Recieves, acknowledges, reviews,and processes all Facilities Management emergency, maintenance, and departmental work requests. Monitors the completion of emergency and maintenance requests. Provides for timely follow-up on work order status to all relevant constituents as needed. Grants access to Facilities buildings to all required staff, vendor, and contractors. Serves as Facilities Management customer service representative and provides relief for the front desk receptionist function on an as needed basis. Serves as back up staff for receptionist and administrative support personnel, including front desk phone coverage, room and fleet vehicle reservations,a PA One Calls, Utility outage requests and all other related work orders.

Assignment Category: Full-time regular

Job Classification: Staff.Customer Service Representative I

Job Family: Administrative Support

Job Sub Family: Customer Service

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 1

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday through Friday 2:30pm to 11pm

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume

Optional Documents: Cover Letter