Community & Career Services Supervisor at Albany Community Action Partnership – Albany, New York

Are you passionate about supporting individuals and families by connecting them to much-needed services and resources?

At ACAP, we’ve been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As an Community & Career Services Site Supervisor, you will collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through our community partners.

Benefits Include:

Health, HSA/FSA, Dental, and Vision Insurance; Long/Short-term Disability Benefits, NYS-Sick, Vacation, and Personal Leave; 12 paid holidays; 403(b)Retirement Plan with employer contribution; Tuition Assistance; Employee Assistance Program (EAP); and Opportunity for Advancement!

Pay starts at $24.74; Monday through Friday from 8:30 am to 4:30 pm (37.5 hours)

Minimum Qualifications

Associate’s degree in Human Services, Social Work, Public Administration, Business Administration or related technical field is required. A Bachelor’s degree is preferred. A minimum of two years experience working in the field of Human Services or Community Organization and two years of direct or secondary supervisory experience with one year of continuous, uninterrupted experience. The position will require a thorough knowledge of compliance around federal and state funding guidelines, federal poverty guidelines, TANF and Public assistance guidelines. Strong leadership, supervision and project management skills are required. Bilingual or multilingual abilities are a plus. Possession of a valid driver license is required.

Responsibilities

The candidate will be expected to provide vision, leadership, and administration within the Community and Career Service Program. Responsibilities include planning, organizing and implementing community service program objectives in coordination with agency strategic and operational goals.

The candidate will be responsible for compliance with program performance standards and regulations including the maintenance of all reporting systems and databases necessary to meet the requirements of outside regulators. They will maintain case files and database entries for greater quality control and continuous improvement. They will also assist with overseeing management functions to ensure that there is quality programming for all customers including supervision and development of staff in accordance with applicable laws and agency policies. The Site Supervisor will monitor programs for gaps and obstacles in terms of caseloads and funder expectations to provide effective services; work together with the Department Director to develop strategies for addressing gaps and obstacles and promoting greater program effectiveness.

The Community & Career Services Supervisor also does the following:

Manages and monitors caseloads to ensure timely goal completion, providing proactive support and clear communication to keep staff and clients aligned.

Delivers comprehensive training, supervision, and ongoing coaching to ensure team members have the skills and resources needed to perform effectively.

Sets and communicates clear, measurable performance expectations that align with organizational goals.

Evaluates workflows and implements process improvements to increase efficiency, eliminate redundancies, and strengthen service outcomes.

Connects customers with appropriate community resources and ensures consistent follow through to support successful service engagement.

ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP

Be a part of an organization that values the growth of both its customers and its staff. Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.

No phone calls, please. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.