Manager, Operations - Medical Record Retrieval in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Operations – Medical Record Retrieval in United States.

This role sits at the intersection of healthcare operations, client services, and team leadership, ensuring the efficient and compliant retrieval of medical records at scale. You will oversee daily operational performance, guide and develop teams of specialists, and ensure service quality meets strict timelines and regulatory standards. The position requires strong leadership in a fast-paced, metrics-driven environment where accuracy, turnaround time, and client satisfaction are critical. You will collaborate closely with internal leaders, clients, and cross-functional partners to optimize processes and strengthen service delivery. With a strong focus on people development, operational efficiency, and financial performance, this role plays a key part in driving both customer experience and business success. It is well suited for a hands-on leader who thrives in structured yet dynamic healthcare operations.

• Lead and oversee medical record retrieval operations, ensuring consistent execution of workflows with a focus on timeliness, accuracy, compliance, and service quality.
• Manage and develop teams of release of information specialists, including hiring, coaching, performance management, and fostering employee engagement and accountability.
• Drive operational excellence by setting performance standards, monitoring KPIs, and implementing process improvements across regional and enterprise-level operations.
• Coordinate with clients and internal stakeholders to ensure service expectations are met or exceeded, including participation in meetings, reporting, and issue resolution.
• Oversee onboarding and implementation of new client programs, ensuring smooth transitions and alignment with operational capabilities.
• Support financial performance through monitoring of revenue, expenses, margins, and contributing to budgeting and forecasting processes.
• Ensure compliance with HIPAA and internal policies while maintaining strict confidentiality and regulatory adherence across all operations.

• Bachelor’s degree preferred, with prior experience in healthcare operations, medical records, or release of information environments.
• Proven leadership experience managing teams in a fast-paced, metrics-driven operational setting.
• Strong understanding of healthcare compliance standards, including HIPAA regulations and data privacy requirements.
• Excellent organizational, analytical, and problem-solving skills with the ability to manage multiple priorities and deadlines.
• Strong communication and interpersonal skills with experience working directly with clients and cross-functional teams.
• Proficiency in Microsoft Office tools, particularly Outlook, Word, and Excel.
• Experience in financial awareness, including basic understanding of operational budgets, margins, and performance metrics.
• Ability to travel as needed and adapt to dynamic operational demands.

• Competitive compensation aligned with experience and responsibilities.
• Comprehensive healthcare coverage including medical, dental, and vision insurance.
• Opportunities for career development, leadership growth, and professional training.
• Paid time off and holiday benefits.
• Work in a mission-driven healthcare environment focused on improving care quality and outcomes.
• Collaborative and team-oriented culture with strong emphasis on employee engagement.
• Exposure to large-scale healthcare operations and strategic client partnerships.