Quality Control & Operations Administrator in Surrey, British Columbia at NeuroCatch

We are seeking a highly organized, detail-oriented Quality Control & Operations Administrator to support our Quality, Manufacturing, and Sales teams as we continue to scale our medical device operations.

This is a hands-on, coordination-heavy role for someone who thrives in structured environments and is comfortable contributing ideas to improve how those structures work. While adherence to documented procedures and regulatory requirements is non-negotiable, we value team members who can thoughtfully identify inefficiencies, raise improvement opportunities, and help evolve processes in a controlled and compliant way.

This role is ideal for someone early in their career who takes ownership, follows through, communicates well across teams, and understands that in a regulated startup environment, process improvement and regulatory integrity must go hand in hand.

While this role reflects our current operational needs, we see it as a foundation for growth. As the company scales and the individual develops, there will be opportunities to expand scope and responsibility.

While the position is hybrid, there will be an expectation of being in the office more frequently during the initial onboarding and training period.

Quality Control & Compliance

Perform inspections of device components and finished medical devices prior to release and shipmentVerify products meet approved specifications, procedures, and regulatory requirementsEnsure inspection records, batch documentation, and quality records are complete, accurate, and compliantWork closely with Production to address minor product issues, documentation gaps, or filing errorsEscalate quality concerns appropriately and follow through to resolutionActively contribute ideas to improve and streamline quality control processes, while ensuring all changes align with regulatory and Quality Management System requirementsProvide support with general office coordination and administrative tasks as needed, acting as a reliable point of support for the team and assisting with day-to-day operational and administrative needs as they ariseKey Attributes

Strong attention to detail with the discipline to follow controlled procedures preciselyGrowth Mindset, Curiosity and initiative to identify inefficiencies, gaps, or opportunities for improvementGood judgment to understand when to follow, when to question, and when to escalateAbility to suggest changes in a structured, compliant way rather than through workaroundsConfidence to communicate improvement ideas clearly across Quality, Production, and Operations teamsExperience & Skills

The skills below are important; however, what matters most is someone who takes ownership, drives tasks to completion, and becomes a dependable backbone of the team.

Technical diploma or equivalent experience is an asset; strong transferable skills are equally valuedHands-on experience with inspections or prior experience in a quality control setting is an asset One (1) or more years of production experience, medical device experience preferredExperience working in a quality management system (ISO 13485) is an asset

Salary: $57,000 to $62,500, however we may consider compensation above this range for exceptional candidates who exceed the requirements of the role.