Customer Service in Worcester, Massachusetts at Ford's Hometown Services

As an In-House Customer Service Representative at Ford’s Hometown Services, you’ll be the main point of contact for our customers—answering calls and emails, resolving questions, and making sure every interaction is handled professionally and accurately. You’ll explain services in plain language, document account notes clearly, and help customers feel informed and confident about what’s happening on their property.

This role also includes route scheduling and coordination. You’ll help plan daily and weekly routes, schedule appointments within our service windows, coordinate technician workloads, and communicate changes proactively so expectations stay clear. You’ll work closely with the field team to keep routes efficient, reduce last-minute issues, and ensure services are completed on time.

We’re looking for someone organized, calm under pressure, and strong on the phone—someone who can think ahead, handle multiple priorities, and take pride in delivering premier service while keeping the schedule running smoothly.
Hours: 8:00 - 5:00 Monday - Friday, some overtime or varied hours may occur during peak season to include Saturdays
Benefits include:
*10 paid holidays
*Vacation time
*Sick time is earned on your first day with us
*Medical, dental and vision plan options
*Anniversary Reward programs, pot luck lunches, cookouts, hot dog Thursdays during the peak season, Woo Sox game (compnay paid), Halloween Costume Day, Holiday party with dinner & entertainment, employee discount programs.