IT Analyst at AFX Inc – Waukegan, Illinois

AFX is seeking an IT Systems & Support Administrator to serve as the primary technical support resource within a small IT team. Reporting to the Manager of IT, this role is responsible for end-user support, daily IT operations, and core infrastructure administration. The position requires strong troubleshooting skills, initiative, and a willingness to grow into broader systems responsibilities.

• Serve as the primary helpdesk resource for end-user technical issues. (50+ users)

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and business applications.

• Manage hardware lifecycle including imaging, deployment, patching, and asset tracking.

• Support onboarding and offboarding processes including account provisioning and access control.

• Administer and support Microsoft Hyper-V and Windows Server environments.

• Maintain Active Directory, Group Policy, and Microsoft 365.

• Troubleshoot VPN connectivity and network issues (switches, firewall, internal connectivity).

• Monitor backups and assist with disaster recovery procedures.

• Assist with basic SQL and reporting support as needed.

• Document configurations and recurring solutions.

If you are a self-motivated individual with a passion for technology and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

• 2–4 years of experience in IT support or systems administration.

• Strong troubleshooting skills across Windows desktop and server environments.

• Experience with virtualization platforms such as Hyper-V preferred.

• Working knowledge of networking fundamentals (VLANs, routing, firewalls).

• Basic understanding of Microsoft SQL Server preferred.

• Strong communication skills and customer-service mindset.

• Demonstrated initiative and willingness to learn.