Deposit Operations Specialist - Wires at COGENT BANK – Orlando or Lake Mary, Florida

Job Summary

Provides a wide range of support to Deposit Operations Manager and all other Bank departments. This position is responsible for monitoring and processing all items related to the Deposit Operations of the Bank.

Primary Responsibilities and Duties

• Process domestic (Fedwire) and international (SWIFT) wire transfers accurately and within established deadlines.
• Verify and validate wire instructions to ensure compliance with internal controls, OFAC regulations, and anti-money laundering (AML) guidelines.
• Manage high volume phone calls with clients and verifying confidential information.
• Monitor wire queues for exceptions, errors, or delays and escalate as necessary.
• Resolve discrepancies and provide support to branch staff and clients regarding wire transactions.
• Maintain detailed records of all wire transactions and supporting documentation for audit and compliance purposes.
• Perform daily reconciliations and support end-of-day balancing procedures.
• Assist in the implementation and testing of new wire transfer systems or updates.
• Stay current on changes in payment regulations and industry standards (e.g., NACHA, SWIFT, Fedwire).
• Provide backup support to other operations areas as needed.
• All other tasks, responsibilities, or duties, as directed by management.

Qualifications and Skills

• High School diploma or equivalent, and 3-5 years related experience or equivalent.
• Effective interpersonal relationships with bank team members
• Ability to perform tasks quickly and accurately
• Basic Mathematical Skills
• Basic knowledge of Excel and Word software
• A thorough understanding and application of all policies, procedures and regulations pertaining to the work of a Deposit Operations Specialist
• Ability to operate in a team environment to accomplish shared goals
• Ability to effectively manage time as related to daily tasks
• Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor
• Flexibility to adapt to changing business priorities