Delinquency Control Specialist I at Transportation Federal Credit Union – Alexandria, Virginia

The Delinquency Control Specialist I helps preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Handles repossessions, negative shares, and e-OSCAR transactions.

Department: Risk Management

Classification: Non-Exempt

Key Responsibilities:

• Contacts delinquent accounts by phone and mail following to set schedules; takes appropriate action to bring current.
• Achieves goals for collections of all 30 day delinquent accounts assigned.
• Achieves goals for collections of all 60 day delinquent accounts assigned.
• Achieves goals for collections of all 90 day delinquent accounts assigned.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Informs management of trends in loan underwriting contributing to delinquent/ charged-off loans and potential underwriting problems.
• Maintains accurate files and reports on all collections and recovery activity.
• Updates and maintains credit reporting systems.
• Ensures that collection activity is both within credit union policy and all relevant regulations.
• Adheres to credit union policies and procedures; stays knowledgeable of and complies with applicable laws and regulations, including BSA/AML and OFAC.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Experience

• One to three years of similar or related experience.

Education

• A high school education or GED.

Interpersonal Skills

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills

• Must have good communication skills (verbal and written). Proficient in using general office equipment such as computers, copiers/scanners, and calculators. Familiar with MS Office software (Word and Excel).

Other Requirements:

Physical Requirements

• While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Occasionally lift and move objects weighing up to 20 pounds. Vision abilities required by this job include close vision.

Work Environment

• While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.