Rural Health Clinic (RHC) Clinical Supervisor at Greene County General Hospital – Linton, Indiana

The Clinical Supervisor of Rural Health Clinics (RHCs) has the primary responsibility of ensuring that clinical staff are supported with the resources, training, and guidance necessary to deliver safe, high-quality patient care. This role is accountable for staff onboarding, competency validation, and ongoing education. The position promotes a culture of accountability, collaboration, and patient-centered care across all RHC locations. The Clinical Supervisor directs clinical operations in alignment with organizational goals and regulatory requirements, including compliance with Rural Health Clinic Conditions for Certification, state regulations, and applicable standards of care. Responsibilities include development and implementation of clinical policies and procedures, participation in quality improvement initiatives, and monitoring of clinical performance metrics to drive continuous improvement.

Essential Duties and Responsibilities:

• Collaborates with RHC managers and Chief of Clinical Quality to develop, implement, and maintain policies, procedures, and training that support effective clinic operations and high-quality patient care.
• Ensures Rural Health Clinics operate in compliance with all federal, state, and regulatory requirements, including Rural Health Clinic Conditions for Certification, and supports the organization’s mission, quality, and productivity goals.
• Works collaboratively with providers, leadership, and support staff to optimize clinic workflow, enhance patient satisfaction, and improve clinical outcomes.
• Promotes patient safety and quality of care through participation in quality improvement activities, clinical audits, incident review, infection prevention practices, and adherence to evidence-based standards.
• Identifies opportunities for process improvement and leads implementation of changes to enhance clinic efficiency, staff performance, and patient care delivery.
• Ensures clinical staff adhere to approved policies and procedures are followed by clinical staff and initiates any changes or corrections to policies as needed.
• Oversees clinical documentation practices and collaborates on EMR optimization to support accurate, timely, and compliant documentation, as well as effective tracking of quality and financial data.
• Assesses staff educational needs and partners with internal and external resources to support ongoing professional development and competency.
• Participates in recruitment, interviewing, hiring, and retention of clinical staff, and supports a positive work environment that promotes engagement and accountability.
• Maintains effective communication and strong working relationships across clinic locations and departments to support coordinated patient care and efficient operations.
• Supports emergency preparedness efforts, including participation in drills and response activities.
• Addresses patient questions, concerns and complaints in a professional manner.
• Monitors clinical performance indicators (e.g., quality metrics, patient satisfaction, and operational benchmarks) and implements action plans to address identified gaps.
• Conducts regular rounding at clinic locations to monitor operations, support staff, and ensure consistency in care delivery.
• Demonstrates professional leadership, sound judgment, adaptability, and the ability to function effectively in a fast-paced environment.
• Ensures confidentiality and compliance with all organizational policies, standards of conduct, and regulatory requirements.

• Performs other duties as assigned.

Job Qualification Requirements:

Education: Registered Nurse; Bachelor’s degree preferred

Licensure/Certification: Indiana registered nursing license in good standing required. Current CPR certification required.

Experience: Minimum of three (3) years of relevant clinical experience preferred, with prior leadership, supervisory, or management experience strongly preferred. Demonstrated ability to exercise independent judgment and make sound decisions in a variety of clinical and operational situations is required.

Working knowledge of applicable regulatory and accreditation standards, including those from The Joint Commission, The Compliance Team, and Occupational Safety and Health Administration, is expected.

Proficiency in computer applications and electronic medical records is required. This role requires frequent interaction with employees, providers, patients, and community members, and the ability to communicate effectively across all levels of the organization.

Must be self-directed, organized, and able to manage multiple priorities while consistently meeting deadlines.

Physical Requirements: Frequent standing, walking, and sitting. Ability to stoop, bend, and reach. The ability to lift up to 50 lbs. Good visual acuity and manual dexterity. This position will involve potential exposure to blood and body fluids and other hazardous substances.