General Service Technician at Big Horn Heating & Cooling – Billings, Montana

Big Horn Heating and Cooling has been serving Mountain West families and businesses for over 20 years!

With shops in Billings, Cody, Worland, and Jackson, we are the leading provider of HVAC maintenance, service, and installation for residential and commercial customers in Idaho, Montana, and Wyoming. We are looking for top-tier talent to join our team and bring our excellent level of customer service to the community.

We invest in our employees' career development, covering their Journeyman licensing and training/continuing education. We promote our career development philosophy of "learn more, earn more" to all of our coworkers.

We are looking for service technicians with experience working on boilers, residential AC, mini splits, and commercial systems. Truck, tools, uniform, and tablet w/ Service Titan provided.

We offer an outstanding company culture, a 401(k) program w/ company match, health insurance, PTO, and competitive compensation with SPIFFS.

The HVAC Service Technician is responsible for diagnosing, servicing, repairing, and maintaining residential and commercial heating, ventilation, and air conditioning systems. This role requires strong technical expertise, customer service skills, and the ability to work independently while delivering safe, high-quality service.

• Diagnose and troubleshoot HVAC system issues, including electrical, mechanical, and control-related problems
• Repair and replace HVAC components such as motors, compressors, capacitors, contactors, thermostats, and controls
• Perform preventive maintenance and system performance testing
• Interpret wiring diagrams, blueprints, and manufacturer specifications
• Provide clear explanations and recommendations to customers regarding repairs, maintenance, and system upgrades
• Accurately complete service documentation, work orders, and invoices using company software
• Follow all company policies, safety procedures, OSHA standards, and manufacturer guidelines
• Maintain company vehicle, tools, and equipment in safe and working condition
• Participate in on-call rotation as required
• Meet productivity, quality, and customer satisfaction standards
• Perform other related duties as assigned
  

• High school diploma or GED required
• 3+ years of HVAC service experience preferred
• Technical or trade school training in HVAC strongly preferred
• Boiler experience strongly preferred
• Commercial HVAC system experience preferred

• Valid driver’s license with acceptable driving record
• EPA Section 608 Certification (required)
• Additional certifications such as NATE preferred

• Strong working knowledge of residential and light commercial HVAC systems
• Proficient in electrical troubleshooting and diagnostics
• Ability to read and interpret technical manuals and schematics
• Strong problem-solving and critical-thinking skills
• Excellent customer service and communication abilities
• Ability to work independently and manage time effectively
• Proficient with mobile devices and service management software

• Ability to lift up to 75 pounds
• Ability to stand, walk, bend, kneel, climb ladders, and work at heights
• Ability to work in confined spaces such as attics and crawlspaces
• Ability to work in varying indoor and outdoor weather conditions

• Residential and light commercial job sites
  Exposure to extreme temperatures, dust, noise, and mechanical hazards
• Field-based work with daily travel

• Typically Monday through Friday
• Overtime, evenings, weekends, and on-call work may be required during peak seasons

• Local travel within assigned service territory

The Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.