Payment Manager at Tennessee Housing Development Agency – Nashville, Tennessee

This position is not remote.

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY: Directs the daily operations of payment processing administration, which includes maintaining compliance with investor/insurer requirements, monthly reconciliations, timely posting of borrower payments, MIP payments as well as vendor payments, monitoring daily activity and providing internal training to staff as investor/insurer guidelines change.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Directly supervises staff; interviews, hires, and trains employees; makes assignments and monitors work; develops employee skills and encourages growth and development; reviews and evaluates employee performance; addresses workplace issues and provides guidance, coaching, and disciplinary measures for staff; addresses personnel issues in conjunction with appropriate leadership and the Human Resources division.

• Directs daily payment operations, making recommendations to increase efficiency, improve timely payment of vendor items and maintain full investor/insurer compliance.

• Manages daily payment operations, making recommendations to increase efficiency, improve on-line/Automated Clearing House (ACH) payment participation and maintain full investor/insurer compliance related to payment processing activities.

• Manages manual and electronic postings of funds received from borrowers, lenders, insurers, and investors ensuring proper posting.

• Manages the daily and monthly operations of the Payoff area including final payoff calculation and payoff loss analysis.

• Manages the daily vendor invoice disbursement process and reconciliation, including the outgoing checks to be mailed with advice of payment.

• Manages Investor reconciliation and reporting. Subject Matter Expert on Ginnie Mae, Freddie Mac, and Fannie Mae payment reconciliation and reporting.

• Promptly researches unidentified payments and maintains detailed records.

• Submits payments to Department of Treasury for unclaimed funds and returned claim funds to VA, FHA and USDA. Handles account reconciliations and payments to insurers.

• Ensures daily suspense (unapplied balance) processing per borrower instruction.

• Monitors and reports around corporate advances and gain/loss activity.

• Works with the Accounting and Finance staff to produce accurate and timely financial reports.

• Verifies the prepayment of loans, payoffs, curtailments and other changes that would impact the outstanding balances at the end of a period.

• Reconciles, verifies and balances loan servicing reports against monthly activity, and prior month reports within defined time frames.

• Reviews and responds to all payment related and investor reporting audit findings by determining root cause and creating action plan.

• Trains Loan Servicing staff on agency and investor/insurer procedures and guidelines.

• Provides for the prompt correction of posting errors, prompt payoff quotes and timely compliant resolution.

• Reviews and monitors system reports and activity to ensure departmental goals are being met.

• Makes outgoing calls to customers to attempt to assess reasons for default and make satisfactory arrangements to bring accounts back into a current standing.

• Provides support to assist any function within Loan Servicing as needed.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• Bachelor degree in Business, with Finance or Accounting emphasis, preferred.

• Two years of management experience.

• Minimum of one year of mortgage loan servicing experience, with a minimum of 5 years preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge, Skills, Abilities, and Competencies:

• Ability to effectively manage staff.

• Ability to handle private, personal information in a confidential manner; maintains a high level of confidentiality.

• Excellent customer service skills.

• Strong knowledge of mortgage accounting, investor reporting, and/or cash management procedures.

• Strong accounting and mathematical skills.

• Ability to accurately prepare, analyze, and report financial data.

• Sets appropriate parameters for productivity, then holds self and others responsible for obtaining those results.

• Strong interpersonal skills; ability to relate well to a diverse population.

• Ability to communicate effectively with subordinates and superiors to ensure productivity and good work habits.

• Excellent verbal and written communication skills.

• Builds and maintains positive relationships with internal and external constituents.

• Strong organizational skills.

• Strong time management skills; uses time effectively; consistently meets deadlines.

• Ability to effectively work both independently and as part of a team.

• Documents regularly, thoroughly, accurately, and completely.

• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.

• Ability to exercise good judgment in evaluating complex situations.

• Excellent problem solving skills.

• Ability to handle frequent procedural change and document process for training purposes.

• Ability to read and interpret complex program policies and procedures.

• Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Process payments and end of month responsibilities on the last calendar day of each month regardless of weekend or holiday.

• The ability to use a phone headset for long periods of time.