Lead, Fiber Install Technician at IQ Fiber – Jacksonville, Florida

The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where you voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

This is an on-site, in-person position located in Jacksonville, FL.

Position Summary:

The Lead, Fiber Installation Technician is responsible for supporting the installation, splicing, and maintenance of fiber optic networks while providing day-to-day guidance to technicians in the field. This role performs advanced technical work, ensures adherence to safety and quality standards, and supports coordination of installation activities.

Essential Duties and Responsibilities:

• Lead and support field crews by providing guidance, training, and coordination of daily work activities

• Perform and oversee fiber installation, splicing, termination, and troubleshooting for FTTH and enterprise networks, including advanced fusion and mechanical splicing

• Use testing equipment (e.g., OTDR, power meters, light sources) to verify network performance and troubleshoot issues

• Prepare and install fiber infrastructure, including cable trays, cabinets, racks, fiber drops, routers, and ONTs

• Conduct site surveys to assess installation requirements and ensure proper setup

• Ensure compliance with safety standards and quality expectations in all field operations

• Coordinate with supervisors and project managers to support project timelines and issue resolution

• Serve as the primary escalation point for complex installations, service issues, and troubleshooting in the field

• Support dispatch coordination and assist technicians in resolving service tickets efficiently

• Ensure team adherence to installation quality standards, safety protocols, and company procedures

• Monitor and support team performance against key metrics, including installation completion rates, quality standards, and customer satisfaction (CSAT)

• Assist in training and onboarding new technicians, providing hands-on guidance and technical support

• Perform advanced troubleshooting of fiber, Wi-Fi, and network connectivity issues beyond standard technician scope

• Ensure accurate and timely documentation of all field activities, including installs, service calls, and testing results

• Provide day-to-day field leadership in the absence of the Supervisor, ensuring continuity of operations and decision-making

• Perform other duties as needed

Qualifications:

Required:

• High school diploma or equivalent

• Minimum of 2–4 years of experience in fiber optic installation, splicing, and testing

• Proficiency in fiber termination, cable preparation, and reading network diagrams and splice drawings

• Experience using fiber testing equipment, including OTDR and power meters

• Valid driver’s license with a clean driving record

• Ability to work in confined spaces, climb ladders/poles, lift up to 50 pounds, and work in varying weather conditions

• Strong communication, problem-solving, and organizational skills

Preferred:

• Fiber optic certifications (e.g., FOA, BICSI)

• Experience leading or mentoring technicians in a field environment

• Experience with FTTH or commercial fiber installations

• Familiarity with network equipment installation and configuration

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.