Program Supervisor of Clinical Services - 1131 Broadway in Buffalo, New York at Endeavor Health

Lead, Support, and Elevate Community Behavioral Health Care

Join Endeavor Health Services and help shape high-quality, person-centered community behavioral health services through strong leadership and clinical excellence.

Endeavor Health Services is seeking a dedicated and experienced Program Supervisor of Clinical Services to support the daily operations of behavioral health services at our clinic located at 1131 Broadway. This leadership role partners closely with the Program Manager of Clinical Services to ensure timely, equitable access to care while maintaining compliance, quality standards, and staff development.

This location serves forensically connected individuals from a variety of referral sources, including U.S. Probation, the Bureau of Prisons, New York State Parole, County Probation Departments, and the Courts. Candidates must have a genuine interest in working with a diverse adult population experiencing mental health and/or substance use challenges, including individuals involved in the forensic system.

This is an opportunity for a skilled clinical leader who is passionate about coaching teams, improving service delivery, and creating a supportive environment for both staff and the individuals we serve.

What You’ll Do

• Support daily program operations, including staffing coordination, scheduling, access, and triage to ensure timely delivery of services
• Monitor team caseloads, productivity, and schedules while identifying barriers to care and recommending solutions
• Oversee service quality, ensuring documentation, compliance, and treatment effectiveness meet agency and regulatory standards
• Provide direct supervision, coaching, and performance feedback to staff to foster accountability and professional growth
• Conduct regular reviews of clinical documentation, audits, and service delivery practices
• Maintain a clinical caseload of approximately 60 services per month, prioritizing high-risk or high-need individuals
• Facilitate or co-facilitate 1–2 therapeutic groups weekly based on program needs
• Support staff development through training, mentorship, and career growth planning
• Partner with leadership to prepare for audits, corrective action plans, and quality improvement initiatives
• Ensure compliance with OMH, OASAS, CCBHC, HIPAA, and agency standards
• Respond to crisis situations and support staff with risk management and de-escalation strategies
• Collaborate across departments to strengthen workflows, improve outcomes, and enhance client engagement

What We’re Looking For

• Advanced degree required; LCSW, LMHC, or higher preferred
• Minimum of 2 years of full-time paid experience in behavioral health treatment
• 1+ years of supervisory or leadership experience preferred
• Strong knowledge of OMH, OASAS, and CCBHC regulations
• Proven ability to coach, support, and develop high-performing teams
• Experience in organizational management, quality improvement, and compliance oversight preferred
• Excellent written, verbal, and interpersonal communication skills
• Strong time management, problem-solving, and decision-making abilities
• Proficiency with Microsoft Office Suite and Electronic Health Records (EHR) systems
• Commitment to person-centered, trauma-informed, and culturally responsive care

Why This Role Matters

As Program Supervisor of Clinical Services, you will directly influence the quality of care delivered to individuals in need while strengthening the professional growth of clinical staff. Your leadership will help ensure services remain accessible, effective, and aligned with the agency’s mission of delivering compassionate, evidence-based behavioral health care.

Compensation & Benefits

• Salary:$58,288 - $70,757/annually (based on experience and credentials)
• $2,500 sign-on bonus

• Potential to earn an additional $4,000 per year through performance-based bonuses

• Medical, dental, and company-paid vision insurance
• Company-paid life insurance, AD&D, and long-term disability
• Optional short-term disability and additional life/AD&D coverage
• 401(k) with employer contribution
• Generous vacation time, sick time, and 10 paid holidays
• Employee Assistance Program
• Discounted pet insurance

• Eligibility for student loan forgiveness through programs like HRSA and Public Service Loan Forgiveness

Why Join Endeavor?

You’ll be part of a mission-driven agency dedicated to expanding access to behavioral health services and supporting individuals during high-risk, high-impact transitions. We emphasize collaboration, professional growth, and meaningful work that makes a difference in the community every day.

Endeavor Health Services is an equal opportunity employer committed to championing the principles of fairness and respect. We welcome prospective employees from various cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.