Sales Support Administrative Coordinator at Modern Office Methods – Cincinnati, Ohio

SALES SUPPORT ADMINISTRATIVE COORDINATOR

OVERVIEW & PURPOSE

The Sales Support Coordinator provides critical administrative and operational support to a team of outside sales executives. This role is responsible for ensuring sales opportunities move efficiently from proposal through final processing by managing documentation, verifying accuracy, and coordinating across internal teams.

This position operates in a fast-paced, high-volume environment, supporting multiple sales representatives simultaneously and balancing competing priorities to meet tight deadlines.

ESSENTIAL FUNCTIONS

1. Support approximately 10 sales representatives by managing the administrative and documentation process for deals from pre-salesthrough final order processing.

1. Prioritize and manage multiple urgent requests from sales reps to ensuretimelyandaccuratedeal progression.

1. Verify existing client configurations to support upsell opportunities and ensure consistency in new proposals.

1. Prepareaccuratesales documentation, including pricing, discounts, andrequiredattachments, for sales rep review and client signatures.

1. Review andfinalizeall signed paperwork to ensure completeness and accuracy prior to submission to corporate order processing.

1. Enter andmaintainaccuratesales deal information in the CRM system for new proposals and orders.

1. Ensure new proposals align withpreviousclient configurations when applicable.

1. Provide backup support to ensure all orders are complete and in good condition for efficient processing through the corporate order process.

1. Conduct research and gather necessary information for sales representatives and clients.

1. Retrieve and compile data from internal accounting systems and document management systems.

1. Communicate with clients when sales representatives are unavailable,maintainingprofessionalism and responsiveness.

1. Collaborate with internal departments and leasing partners to resolve sales and client inquiries.

1. Utilize Excel to perform cost analysis and support pricing decisions.

1. Process orders for Managed Print Services (MPS), MFD, Production, and Solutions offerings.

COMPETENCIES

1. Strong Time Management and Prioritization Skills

1. Attention to Detail and Accuracy

1. Ability to Work Effectively in a Fast-Paced, High-Volume Environment

1. Customer/Client Focus

1. Technical Capacity

1. Communication and Interpersonal Skills

1. Personal Effectiveness and Credibility

1. Meticulous attendance

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

In this role, success is defined by the ability to manage a high volume of sales support activities with speed, accuracy, and strong communication.

• Deals move quickly and smoothly:Sales representatives can rely on you to keep opportunities progressing without delays or bottlenecks.
• High levelof accuracy:Orders, proposals, and configurations are completed correctly the first time, minimizing rework and errors.
• Strong prioritization:You effectively manage competing requests from multiple sales reps and consistently focus on the most critical and time-sensitive work.
• Ownership and accountability:You take responsibility for your work from start to finish, follow through on commitments, and proactively address issues before they escalate.
• Proactive communication:Sales reps, internal teams, and clients are kept informed of status, timelines, and any potential issues.
• Ability to work under pressure:Youremainorganized, responsive, and professional in a fast-paced, deadline-driven environment.
• Trustedpartner tosales:Sales reps view you as reliable, responsive, and someone who helps them close business more efficiently.
• Continuous improvement:Youidentifyopportunities to improve processes, reduce errors, and increase efficiency over time.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This role operates in a professional office environment and routinely uses standard office equipment, including computers, phones, and multifunction devices.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this role, the employee is regularly required to communicate effectively (talk and hear). Regular use of hands for computer and office tasks is required. The employee is regularly required to sit. The employee occasionally will stand and move throughout the office.

This role may occasionally require lifting or moving items up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

POSITION TYPE & EXPECTED HOURS OF WORK

Some flexibility is allowed, but normal work hours will be 8:00 a.m. to 5:00 p.m. This is a full-time, non-exempt position.

TRAVEL

Access to vehicle for occasional job travel between company branches for department or company meetings. Valid certificate of insurance with the minimum liability requirements set forth by the company.

REQUIRED EDUCATION & EXPERIENCE

1. Associate’s or Bachelor’sdegree, or equivalent relevant work experience

1. Proficiencyin Microsoft Office (especially Excel)

1. Current and valid driver’s license.

PREFERRED EDUCATION & EXPERIENCE

1. 2+ years of experience in an administrative, sales support, or coordination role

1. Experience working in a fast-paced, high-volume environment

DUTIES

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL OPPORTUNITY EMPLOYER

Modern Office Methods is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.