General Manager - Charmant Hotel at Geronimo Hospitality Group – La Crosse, Wisconsin

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

CHARMANT HOTEL

Historic bones, modern soul. Set in a restored 1898 candy factory, The Charmant Hotel delivers boutique luxury with warm design, rooftop river views, and effortless hospitality in the heart of downtown La Crosse.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the General Manager, you are directly responsible for the overall growth and financial profitability of the hotel through revenue management, cost control, guest satisfaction and maintaining a positive and efficient work environment for team members. Ensures the integrity of the hotel assets by managing preventative maintenance programs and inspections of all areas of the property.

WHAT YOUR DAY WILL LOOK LIKE

• Approach all encounters with guests and team members in a friendly, service-oriented matter
• Drive organizational excellence in operations and customer service
• Oversee performance measurements to ensure the property operates within approved budgets and is competitive in its respective competitive set
• Produce monthly financial reports to be presented to Geronimo Hospitality Director of Lodging and VP of Lodging
• Create the hotel’s annual budget and monitor the performance of the hotel throughout the year
• Maintain positive and efficient work environment
• Hire, develop and train associates to ensure guest satisfaction and company culture
• Ensure the cleanliness and safety of the hotel and its assets through the enforcing and maintaining of preventative maintenance programs
• Must be able to multi-task
• Willingness to assist all hotel departments as needed
• Willingness to work with other tenants in the property to ensure an enjoyable experience for guests throughout the physical property, including leased spaces (i.e. restaurants)
• Will perform such duties, or assignments, as from time to time may be assigned by the President/CEO, COO, VP of Lodging, Director of Lodging or Management Team of Geronimo Hospitality and Hendricks Commercial Properties.

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WHAT IT TAKES TO SUCCEED

• Education: Bachelor’s Degree in Hospitality Management or Business Administration or equivalent of education and work experience
• Experience and/or Training: Minimum 5 years hotel experience with minimum of 2 years as a rooms department head or general manager.
• Technology/Equipment: Computer skills including Microsoft Office

YOU’LL STAND OUT IF YOU BRING

• Education: College degree preferred
• Experience and/or Training: General Manager experience preferred; new hotel opening experience preferred
• Technology/Equipment: Knowledge of Opera PMS and Travelclick/iHotelier preferred

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.