Volunteer Specialist at Marjaree Mason Center, Inc. – Fresno, California

Type: Regular, Full-Time

Status: Non-Exempt

Location: Fresno, California

Schedule: Ability to work evenings and weekends

Salary Range: $21 – $32/hour ($43,680 - $66,560)

Salary ranges listed above represent a good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors including but not limited to, the candidate’s experience and qualifications.

Benefits: Medical at $60.00 a month for employee, dependent coverage available at pro-rated additional cost (Kaiser, Anthem Blue Cross and Community Health Care options), 100% employer paid dental & vision, 11 paid holidays, PTO accrual up to 11 paid days annually, California Paid Sick leave, additional sick leave accrual and 403b with company match

Reports to: Human Resources Director

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Position Summary:

The Volunteer Specialist works under the direction of the Director of Human Resources. This position is responsible for the successful design and implementation of the overall volunteer program including the following areas: recruitment, application, onboarding, training, placement, recognition, retention and reporting for all volunteers and interns. The Volunteer Specialist also assists the Director of Human Resources with daily tasks that pertain to recruitment, retention, field research, training, HRIS, and other matters that are employee related.

Essential Duties and Job Responsibilities include the following:

• Recruit’s volunteers through outreach to the community.
• Holds regular Volunteer Information Sessions, or attends volunteer fairs, throughout Fresno County to recruit and educate prospective volunteers.
• Processes all volunteer applications and ensures process meets all compliance and performance standards.
• Develops, manages, and conducts training of all volunteers and interns. Develops and implements volunteer training plans, programs, and support materials such as volunteer handbooks and training guides.
• Develops and manages volunteer recognition and retention program and gatherings.
• Develops and implements volunteer recognition programs.
• Plans and hosts volunteer recognition events.
• Employs programs designed to retain volunteers.
• Conducts annual volunteer satisfaction survey.
• Creates and implements communication strategies to ensure efficient and effective communication with volunteer base.
• Manages the volunteer social media connections.
• Manages the volunteer email distribution lists.
• Manages volunteer staffing requirements for both internal and external events, including staffing many of the events personally.
• Works closely with MMC’s leadership team to identify and support areas of volunteer need.
• Manages volunteer program.
• Manages semester recruitment, application, interview and selection process.
• Manages de-activation and removal processes for inactive volunteers.
• Addresses, mitigates and/or mediates all concerns or issues involving volunteers.
• Develops and implements de-activation protocol and removal process.
• Responsible for all aspects of the Volunteer Program administration.
• Prepares and updates Volunteer Program policies, practices, and guidelines.
• Ensures that each volunteer annually updates the required compliance paperwork.
• Track and report volunteer applicant data and statistics.
• Manages, develops, and creates content for Volunteer portion of MMC’s web site.
• Perform a variety of general personnel/clerical tasks (HRIS System).
  • Scans files and uploads digital copies to the database.
  • Appropriately files and quickly retrieves documents and paperwork when requested
• Assist with answering phones for the HR Department.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Assist with the planning, coordination, and execution of special HR projects that support organizational goals and enhance employee engagement initiatives.
• Works collaboratively with colleagues throughout the organization in order to model and support effective cross-departmental partnerships, trauma-informed practices, resiliency-building, and commitment to diversity and inclusion.
• Adheres to all organizations' and programs' policies and procedures.
• Attend department and agency-wide meetings as required.
• Complete other duties as assigned.

The requirements listed below are representative of the additional knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience:

• Bachelor’s degree from an accredited college or university in Human Resources, Business, or a related field preferred.
• Candidates with an associate degree and additional relevant experience may be considered.
• At least one year of hands-on experience in Human Resources, with demonstrated experience leading or managing volunteer programs in a nonprofit setting.

Required Certificates, Licenses, Registrations and Tests:

• Possession of a valid California driver's license and proof of liability insurance on personal auto.
• Must be insurable at all times at standard rate by MMC insurance carrier.
• Must successfully pass a drug, background and Tuberculosis test.

Required Knowledge, Skills, and Abilities:

• Commitment to the mission and vision of MMC with a deep interest in helping others.
• Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, and genders, physical, mental challenges, disabilities, and sexual orientations.
• Knowledge of general office practices, procedures, and terminology. Demonstrated ability to use current business software applications,
• Must be flexible, adaptable, a creative thinker and problem solver who is also open to the insight of others.
• Work well in a team-oriented environment and collaboratively in cross-disciplinary teams and culturally diverse internal/external constituencies.
• An understanding of data analysis and performance metrics.?
• Ability to prepare timely, proper, clear, and concise comprehensive reports, summaries, presentations, correspondence, and other documentation.
• Excellent communication skills and ability to communicate effectively, clearly, and concisely both verbally and in writing in English. Bilingual in Hmong, Spanish, or Punjabi is a plus.
• Ability to receive and utilize constructive feedback regarding performance, presentation and relationships with others.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus.).
• Close Vision – (clear vision at 20 inches or less).
• Oral Expression and Comprehension – frequent.
• Speech clarity – frequent.
• Hearing – ability to hear instructions - frequent.
• Critical thinking – frequent.
• Lift up to 35 pounds – occasional to frequent.
• Push/pull – occasional to frequent.
• Reach with hands and arms – frequent.
• Sit – frequent.
• Stand – occasional to frequent.
• Stoop, kneel, crouch, or crawl – occasional to infrequent.
• Repetitive use of hands – frequent.
• Fine Dexterity – Both – frequent.
• Walk – moderate.
• Grasping: simple/light - frequent.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Indoors, environmentally controlled.
• Normal office noise level.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the company.

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services.

The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws.