Guest Safety Ambassador at Kane Brown's – Nashville, Tennessee

Kane Browns on Broadway is Nashvilles newest high-energy concept bold, dynamic, and built for unforgettable nights. Blending live music, elevated hospitality, and a vibrant social atmosphere, this multi-level venue delivers an experience that transitions seamlessly from daytime brunch to late-night entertainment.

With a live music stage at its core, exclusive lounge spaces, and a rooftop that keeps the energy going well into the night, Kane Browns on Broadway is designed for celebration, connection, and nonstop momentum. Inspired by Kane Browns signature style and presence, the venue brings together great music, premium service, and an electric crowd.

This is more than a job its your opportunity to be part of one of Broadways most exciting new destinations. If you thrive in fast-paced environments, enjoy creating memorable guest experiences, and want to be part of something big, Kane Browns on Broadway is where you belong.

The Guest Safety Ambassador supports a safe, welcoming, and high-energy environment for guests and team members within a fast-paced restaurant and bar setting. This role focuses on guest interaction, situational awareness, and proactive communication to help ensure a positive experience while supporting compliance with company policies and applicable laws.

Represent and uphold company culture while delivering exceptional guest service.

Maintain awareness of entrances, exits, and dining/bar areas to support a safe and positive guest environment.

Check identification and support compliance with age restrictions in compliance with alcohol service laws.

Remain present and observant throughout the venue, identifying and communicating any unusual or concerning activity to management.

Respond to guest concerns or disturbances using de-escalation techniques and promptly involve management when appropriate.

Assist management in facilitating safe and orderly guest departures when necessary and in accordance with company policy.

Support emergency response efforts by promptly notifying management and following established procedures.

Prepare detailed incident reports involving guests, employees, or property.

Work closely with management to address issues and communicate any concerns.

Support and uphold company policies, procedures, and applicable laws and regulations.

Maintain a visible and professional presence to deter inappropriate behavior.

Provide excellent guest interaction by being approachable, respectful, and solution oriented.

Monitor capacity limits and assist with crowd flow during peak hours.

Follow all safety and emergency procedures, including evacuation protocols if needed.

Maintain proper use of communication devices (radio/headset) for team coordination.

May be required to provide factual information or participate in legal proceedings related to incidents occurring on the premises.

Work a flexible schedule, including late nights, weekends, and holidays.

12 years of experience in hospitality, nightlife, or similar environment preferred

Experience with ID checks, guest interaction, crowd control, and incident documentation strongly preferred

CPR/First Aid certification is a plus

Strong verbal communication and interpersonal skills

Basic computer skills (incident reporting, email, etc.)

Knowledge of local alcohol laws and regulations preferred

Must have a clean record with no disqualifying criminal convictions

At Kane Browns on Broadway, we use our unique experience and contributions to deliver more than value we set new standards! We seek someone that is looking for more than a job we want to work with someone who is as passionate as us about what we do and how we go about doing it.

Health, Dental, and Vision Insurance, with healthcare plans as low as $49/month

401(k) Plans

This position is a hospitality-based role and is not a licensed security officer or security guard position. Employees in this role do not provide security services to third parties and are not authorized to act as law enforcement or exercise police powers. All actions taken by individuals in this role must be consistent with company training and policies, and focused on:

Physical intervention, if any, is limited, incidental, and only undertaken as a last resort under the direction of management and in accordance with company policy and applicable law. Employees are not authorized to detain individuals, conduct searches, or use force except as permitted by law and company policy.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is regularly required to stand for a prolonged period, reach, bend and lift heavy objects. The noise and activity level in the work environment is typically high.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.