ETAGE Executive Living - Front Desk Agent in Pittsburgh, Pennsylvania at Aimbridge Hospitality
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Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
ETAGE Executive Living has captured what luxury is all about. Every room is corner-to-corner perfection with all the comforts of penthouse living. The panoramic views are as extravagant and breathtaking as the rooms. Nestled in the heart of historic Pittsburgh, ETAGE Executive Living is never far from the best this vibrant city has to offer. ETAGE Executive Living is where modern urban lifestyle meets the freedom of apartment living. We offer spacious, luxury accommodations with the highest quality design, fit-out and furnishings including state-of-the-art kitchens with stainless steel appliances; washer/dryer, smart TV; king-size beds; and automated mood windows.
Application deadline for Colorado positions: