Hampton Inn Abilene - Front Desk Agent in Abilene, Texas at Aimbridge Hospitality
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Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Welcome to the Hampton Inn Abilene hotel. Conveniently located ten minutes south of downtown, our hotel in Abilene, Texas offers easy access to state highways 83 and 84. Travelers will be within walking distance of the Mall of Abilene, which offers fantastic shopping and dining opportunities. Dyess Air Force Base, Hardin Simmons University, McMurry University and Abilene Christian University are all just a short drive away. Guests can make themselves at home in our hotel in Abilene, TX that offers 63 guest rooms featuring king- or queen-sized beds. All guest rooms have a large desk with an ergonomic chair. Amenities includes items such as a mini-refrigerator, microwave and premium cable television. Guests can start their day with a workout in our fitness center, refresh in the saltwater pool or join us for Hamptons free hot breakfast. We have all the amenities to make every stay comfortable.
Application deadline for Colorado positions: