Patient Coordinator at IRONWOOD PHYSICIANS,P.C. – Gilbert, Arizona
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About This Position
Schedule: Full time, Monday through Friday
Essential Duties and Responsibilities (assisting in each area listed as needed):
Chart Prep:
-Verification of insurance eligibility
-Verifying copay, deductible, co-insurance amounts for office visits and office procedures
-Obtain insurance referrals
-Reviewing chart notes and obtaining test(s) ordered for upcoming appointments
-Preparing and sending out recall letters
Insurance Verification:
-Confirm insurance coverage and benefits
-Enter insurance info into the computer system
-Updating and correcting insurance changes
-Verifying patient's co-pays, deductible and co-insurance for appointment type
-Requesting authorizations & referrals as needed for appointment type
-Knowledge of insurance company requirements as they relate to authorization
Scheduler / Phone specialist - Assisting current staff with:
-Gather new patient info and schedule new patient appointments
-Schedule established patient appointments and office procedures
-Take patient messages as needed for physicians & other staff
-Create messages in the EMR for physicians & other staff
-Assist incoming callers as needed
Knowledge and Skills:
-Knowledge of front office procedure
-Knowledge of chart prep procedure
-Knowledge of insurance company's policy and procedure
-Knowledge of governmental, legal and regulatory provisions related to HIPPA
-Knowledge of diagnostic testing procedures
-Knowledge of CPT, ICD-10, HCPS coding
-Knowledge of basic mathematics
-Knowledge of basic EMR system
-Knowledge of medical terminology
-Phone etiquette
Education and Experience:
-0-1 Years of medical office experience preferred
-Willing to train the right candidate
We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.