Service Center Registered Nurse - Relief at Lancaster Family Health Center at Lancaster – Salem, Oregon

Join our team as a Service Center Registered Nurse at Lancaster Family Health Center in Salem, OR!

Are you a compassionate and skilled Registered Nurse with a knack for delivering excellent patient care over the phone? Do you thrive in fast-paced environments and love providing immediate support to patients? Join our team and make a real impact on our patients’ lives by ensuring patient needs are met promptly and effectively through inquiries, care coordination, efficient communication, triage, and first-call resolution!

As a Registered Nurse in our Service Center, you’ll be the first point of contact for many of our patients, answering questions, offering guidance, and providing essential triage with empathy and expertise. Working alongside a team of service center scheduling agents and other experienced nurses, your role will focus on first-call resolution, aiming to resolve patient needs in a single call and ensure that each patient feels cared for and supported.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• This is a relief (on-call) position

• EMR system is EPIC

• $41.66-$51.03/hour DOE with the ability to go higher for highly experienced candidates

• Additional pay for your bilingual skills

What You’ll Do:

• Patient Triage: Assess the urgency of patient needs, gathering pertinent information to ensure appropriate responses and directing care as necessary

• Patient Inquiries: Respond to patient questions regarding medications, treatments, and general healthcare information

• Care Coordination: Guide patients to the right resources, send messages to providers, and advise on next steps. Work with the healthcare team to create and implement care plans, coordinate referrals, and educate patients about medications and side effects

• Efficient Communication: Collaborate with our local team of nurses to ensure consistency, quality, and warmth in every patient interaction.

• First-Call Resolution: Aim to resolve patient concerns during the initial call to foster trust and patient satisfaction

• Comprehensive Care: During patient calls, discuss main concerns, take health information, and document information in the electronic medical record (EMR) system

Qualifications:

• Associate’s Degree or higher in Nursing

• 1 year of outpatient or clinical RN experience is preferred

• Active WA/OR RN license; Dual Washington/Oregon licensure required within 120 days

• Nurse Licensure Compact (NLC): If the RN holds a license from a participating NLC state, they must provide proof of primary state of residence and proof of completed suicide‑prevention training during the first week of onboarding. If relocating to Washington, the RN must obtain a Washington RN license within 6 months of hire and update their primary state of residence within 60 days of relocation.

• BCLS within 90 days of hire; ACLS and PALS preferred

• Spanish bilingual proficiency is preferred at a level 10

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization.