Operations Specialist I at Sierra Central Credit Union – Yuba City, California

Summary

An Operations Specialist I is responsible for the back office daily operations that may include ACH Processing, Share Draft Processing, ATM Processing, Subpoenas, IRS Levies, Reclamation Notices, Payroll Processing, IRA Processing, Card Operation daily functions that may include investigations related to lost/stolen cards, blocked accounts, card disputes, and data breaches, as well as monitor operations to ensure efficiency and compliance with Visa and federal rules and regulations for all plastic card programs (debit and credit cards.) They will assist all branch offices and departments in resolving back office operational inquiries and participate to ensures that the Department supports the overall goals of the Credit Union and that services are delivered professionally and efficiently. We will consider entry level candidate with strong analytical skills and successful completion of all related credit union regulations.

Essential Functions

1. Answer telephone consistently, including all co-workers phone calls. Assist and/or refer to appropriate personnel.

2. Provide research and support to retail banking and call center staff.

3. Assist with member complaints in an effective and courteous manner.

4. Prepare and submit to supervisor all monthly report information for assigned job functions.

5. Perform departmental job functions as assigned by supervisor. Duties may be rotated from time to time for cross-training purposes.

6. Print, compile and maintain all necessary resource information, i.e. contacts, etc. for assigned job functions.

7. Prepare or assist with preparation of procedures for all assigned job functions.

8. 80% of total working time is spent working at the computer, reading computer reports. 20% of total working time is spent answering the telephone, operating the copy machine, and filing various reports.

9. Maintain up-to-date knowledge of procedures related to all assigned job functions.

10. Provide cross-coverage of departmental job functions as assigned by supervisor.

11. Assist with the cross-training and support of Electronic Services team members.

12. Participate in projects and attend meetings as assigned by supervisor.

13. Other duties as assigned.

Required Skills and Abilities

1. Ability to speak and present in an effective manner.

2. Ability to effectively work with colleagues.

3. Flexible and self-motivated.

4. Ability to work under pressure.

5. Must meet multiple and sometimes conflicting deadlines.

6. Must at all times demonstrate cooperative behavior with colleagues and supervisors.

7. Ability to interpret and track online reports.

8. Accurately balance all daily work.

Education and Experience

1. High school diploma or equivalent.

2. Minimum 4 years comparable work experience at a financial institution or a demonstrated proficiency on several departmental job functions.

3. IRA knowledge and transaction processing, subpoena processing or card processing experience is highly preferred.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Prolonged periods of sitting at a desk and working on a computer – 7 to 8 hours per day.
2. Light lifting, carrying, pushing and/or pulling objects up to 25 lbs.
3. Intermittent walking and bending.
4. General office environment: works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.

Work Location
This is an on-site position at our Corporate Headquarters in Yuba City, CA.

Compensation Range

The company anticipates offering an hourly range between $21.92 and $25.10 for this position at the time of hire. This range includes base salary (or hourly wages) and does not include possible overtime for non-exempt employees or any applicable performance-based incentives or commissions.

Annual Merit Increase

Employees are eligible for a discretionary yearly merit-based salary adjustment, based on individual performance and company results.

Comprehensive Benefits Package

We provide a robust benefits package designed to support your health, financial security, and work-life balance including:

• Medical, Dental & Vision Insurance options
• Voluntary Lines including hospital indemnity, accident, and critical illness policies
• Company Paid HRA (with enrollment in certain health plans)
• Company Paid Basic Term Life Insurance
  • Coverage at 2× annual base salary, up to a maximum of $500,000 for full-time employees
  • $25,000 for part-time employees
• Company Paid Long-Term Disability Insurance for Full-Time Employees
• Company Paid Telehealth Services Membership (Teladoc)
• Company Paid Employee Assistance Program (EAP)
• 401(k) Retirement Plan
  • Employer-funded safe harbor contribution of 3% of employee's eligible earnings
  • Discretionary employer match on employee contributions
• Flexible Spending Accounts
  • HSA
  • Medical FSA
  • Dependent Care FSA
  • Limited Purpose FSA
• Paid Time Off
  • Vacation accruals based on status and tenure within company
  • 12 sick days accrued annually for full-time employees
  • 1 hour for every 30 hours worked for part-time employees
  • 11 paid holidays (eligible after 90 days of employment)
• Travel Expense Reimbursement
  • All necessary and work-related travel expenses will be reimbursed in accordance with company policy

The preceding list of duties does not include all tasks and responsibilities that may be required with this position. Additional tasks may be assigned, as departmental and operational needs require.