Senior Customer Success Manager - MM/Ent in Tremblay-en-France, Île-de-France at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager – MM/Enterprise in France.

This role sits at the center of a fast-growing global Customer Experience organization, focused on helping enterprise and mid-market clients maximize value from a complex, high-impact HR and global employment platform. You will act as a strategic advisor to senior stakeholders, guiding customers through onboarding, adoption, expansion, and long-term success. The position combines consultative relationship management with commercial ownership, including retention and growth of key accounts. You will collaborate closely with Product, Sales, Engineering, and Operations to solve sophisticated customer challenges and shape product direction. Operating in a fully remote, async-first environment, you’ll work with distributed teams across multiple regions. This is a high-visibility role where your ability to influence, educate, and drive outcomes directly impacts customer success and revenue growth.

You will own the end-to-end success of mid-market and enterprise customers, acting as their strategic partner to ensure they achieve measurable business outcomes while expanding their use of the platform.

• Develop and maintain strong executive-level relationships across complex customer organizations, serving as a trusted advisor on strategy, adoption, and growth
• Build tailored success plans with clear milestones, KPIs, and measurable value realization aligned to customer objectives
• Identify expansion opportunities including upsell, cross-sell, and additional services, contributing directly to revenue growth and net retention
• Lead onboarding, adoption, and value acceleration initiatives to ensure customers quickly realize product impact
• Collaborate cross-functionally with Product, Sales, Engineering, Support, and Legal to resolve issues and improve customer experience
• Translate customer insights into internal feedback loops to influence roadmap and product improvements
• Manage complex stakeholder environments across technical and business teams in global enterprise accounts
• Act as a subject matter expert on platform capabilities, market trends, and best practices in global employment solutions

This role requires a strong blend of enterprise customer success expertise, commercial acumen, and technical understanding of SaaS platforms in complex environments.

• 6+ years of experience in Customer Success, Account Management, or similar roles within SaaS, preferably with enterprise or mid-market clients
• Proven experience managing large, complex accounts with multiple stakeholders and driving retention and expansion outcomes
• Strong ability to build relationships with senior executives and influence decision-making at all levels
• Solid understanding of SaaS platforms, HR tech, global employment, or related enterprise software ecosystems
• Demonstrated success in identifying commercial opportunities and driving upsell/cross-sell revenue
• Excellent communication, presentation, and negotiation skills in English
• Strong analytical mindset with the ability to interpret data and translate it into actionable customer strategies
• Experience working in global, distributed, or remote-first organizations is a strong plus
• Ability to thrive in a fast-paced, asynchronous environment with high autonomy and ownership

• Fully remote role with flexibility to work from anywhere within the eligible region
• Competitive base salary with performance-based variable compensation (OTE structure)
• Equity package enabling participation in company growth
• Flexible working hours and async-first culture supporting work-life balance
• Generous paid time off and global parental leave policies
• Health, dental, and wellbeing benefits depending on location
• Learning and development budget for professional growth
• Home office and equipment support
• Strong culture of autonomy, trust, and ownership
• Opportunity to work with global enterprise clients and shape high-impact customer outcomes