Operations Manager, Global Markets Team at Clinton Health Access Initiative – or CHAI Program Country, Massachusetts

Country: United States
City: or CHAI Program Country

Type: Full Time

Program (Division): Global Markets Team

Telecommute: Yes
Overview:

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position Overview

For this Operations Manager position, we are seeking a strategic, entrepreneurial leader with exceptional analytical capabilities, problem-solving skills, and communication abilities. The Operations Manager must be able to drive operational excellence independently, manage competing priorities across workstreams, and lead effectively across a range of stakeholders and a geographically dispersed team spanning multiple time zones.

The GMT team emphasizes professional development and growth for its staff and strives to foster a dynamic and meritocratic team environment. GMT will proactively work with the new Operations Manager to ensure they feel both continually supported and challenged at work.

The expected amount of international travel for this position is 2–3 times per year.

Responsibilities:

• Oversee meeting planning and coordination, including logistics for in-person convenings and international travel arrangements, budget management, and post-event reporting
• Lead and manage team meetings, setting agendas, driving accountability on action items, and ensuring strategic follow-through
• Design and lead onboarding processes for new staff members; manage relationships with other CHAI operations teams/staff as primary operational liaison
• Oversee the development and management of subrecipient contracts, invoice processing, and grant compliance; identify and implement improvements to financial workflows
• Drive knowledge flow across the team and broader organization, ensuring information-sharing systems and platforms are effective, current, and strategically aligned
• Develop and deliver high-quality reports, presentations, and briefing materials for senior leadership and external stakeholders
• Design and maintain operational systems and administrative resources that support program efficiency at scale (team newsletter, website, knowledge repositories, etc.)
• Manage and organize program documents, data, and files; own the team’s institutional memory and ensure long-term accessibility
• Serve as a strategic thought partner to team leadership on operational efficiency, team culture, and organizational development initiatives
• Execute other responsibilities as needed by the tea

Qualifications:

• Bachelor’s degree with at least 5 years of progressive work experience in operations, program management, or a related field
• A strong desire to create positive change on a big scale and views operations work as directly linked to, and supportive of, the organization’s impact and vision
• Demonstrated ability to manage multiple complex workstreams simultaneously, set strategic priorities, and deliver results with minimal oversight
• Highly detail-oriented with a track record of building and improving organizational systems and processes
• Strong interpersonal and leadership skills with the ability to promote consensus, navigate complexity, and resolve issues proactively across diverse teams
• Entrepreneurial mindset, including the ability to work independently in a remote environment, self-motivate, and design and implement new initiatives from concept through execution
• Strong work ethic, supported by commitment and follow-through
• Excellent written and verbal communication skills, including the ability to produce polished materials for senior leadership and external audiences under time pressure
• Demonstrates empathy, cultural sensitivity, and a genuine desire to build close and productive working relationships with people across different cultures and geographies
• High level of proficiency in Microsoft Office, particularly Outlook, Excel, PowerPoint, and Word; experience with project management or knowledge management tools is a plus
• Prior experience with contract administration, financial oversight, or international program operations is strongly preferred

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