Document Imaging Clerk at Protection Strategies Inc – Knoxville, Tennessee

Join Our Team as a HHS - Document Imaging Clerk!

Who We Are:

At Protection Strategies, Inc. (PSI), a Service-Disabled Veteran Owned Small Business, we engage with industry professionals to provide top-tier security solutions and personnel security expertise for the U.S. Government. Our mission is to safeguard our clients' interests with integrity and innovation, reshaping the landscape of security.

Why PSI?:

Become part of a dedicated team that values people first and believes in making a meaningful impact. We offer cutting-edge solutions that promote safety and protect critical infrastructure. Your hard work will be recognized in our mission-driven culture.

What We Offer:

• Comprehensive Benefits: Medical, Dental, Vision, Telemedicine
• Financial Support: 401(K) Retirement Plan, Tuition Assistance, Disability Products
• Wellness Programs: Employee Assistance, GoodRx, Commuter Benefits
• Flexible Spending Accounts: HSA + HRA

Position Overview:

The specialist will assist the Department of Children Services and Intake, Suitability, and Badging  offices. 

Key Responsibilities:

• Oversee and assist with day-to-day administrative functions of Program Support Center (PSC) in the areas of logistics, office supplies, data gathering, researching information, preparing reports 
• Develop and maintain Excel spreadsheets for ongoing projects and tracking 
• Coordinate with internal staff to complete Child Care Checks 
• Respond personally or redirect inquiries to the appropriate office for response 
• Create postal labels and ship fingerprint cards and required documents to applicants 
• Enter Special Agency Checks into internal database 
• Organizing and verifying closed cases ensuring completeness prior to filing 
• Review, categorize, and process emails in resource mailboxes 
• Coordinate with leadership and peers to provide training as needed 
• Provide general information and guidance in response to various inquiries from HHS, external customers, case managers, and the public 
• Creating and presenting PowerPoint presentations  
• Create and update Standard Operating Procedures 

Qualifications:

• One (1) year of office experience 
• High school diploma or equivalent 
• Working knowledge of Microsoft Office products 
• Must be a US citizen or green-card holder 
• Will be required to travel out of town for fingerprinting and badge issuance 
• Must be able to obtain and maintain a High-Risk Public Trust investigation 
• Possess excellent typing abilities and the skill to prepare documents accurately with minimal errors 
• Excellent verbal and communication skills 
• Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision 
• Ability to multi-task, pay close attention to detail 
• Ability to professionally interact with customers, colleagues and members at all levels 

EEO Statement:

We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on race, color, religion, sex, national origin, age, disability, or protected veteran status. Employment offers will be contingent on passing a pre-employment drug screen.

Ready to Make a Difference?

Apply now to join PSI and help shape a safer future!