Assistant Guest Service Manager in Addison, Texas at Dreamscape Hospitality
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Job Description
Assistant Guest Service Manager
We are seeking a dedicated and personable Assistant Guest Service Manager to join our hospitality team. This role offers an exciting opportunity to support the delivery of exceptional guest experiences and ensure smooth daily operations within our hotel. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.
Key Responsibilities:
- Assist the Guest Service Manager in overseeing daily front desk operations and guest services
- Greet guests warmly, handle check-ins and check-outs efficiently, and address guest inquiries and concerns promptly
- Supervise and support front desk staff, ensuring high standards of service and professionalism
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues
- Monitor and manage reservations, room assignments, and billing processes
- Ensure compliance with hotel policies, safety regulations, and quality standards
- Assist in training and mentoring new team members to uphold service excellence
- Contribute to creating a welcoming and positive environment for guests and staff
Skills and Qualifications:
- MUST have previous Marriott experience with knowledge of Lightspeed PMS
- Excellent interpersonal and communication skills
- Strong problem-solving abilities and a customer-focused attitude
- Ability to multitask and work efficiently under pressure
- Leadership skills with the ability to motivate and support team members
- Knowledge of hotel management software and reservation systems
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent; additional hospitality or management training is a plus
Join our team and be part of a vibrant, guest-centric culture that values growth, teamwork, and excellence. We offer opportunities for professional development and a supportive environment where your contributions make a difference.
Requirements: