Select Business Sales & Service Insurance Agent at OVD Insurance – Grand Rapids, Michigan

Position Summary:

We are seeking an enthusiastic Entry-Level Select Business Sales & Service Insurance Agent to join our dynamic team. This role offers an excellent opportunity for individuals interested in developing a career in commercial insurance sales and relationship management. The successful candidate will be responsible for engaging with clients, promoting insurance products for small to medium businesses, and providing exceptional service to meet their needs. This includes but is not limited to providing quotes and selling insurance policies to new clients, as well as addressing client inquiries regarding policy modifications, updates, and coverage-related questions. Additionally, cross-selling may be necessary to guarantee that clients possess adequate insurance coverage. Prior experience in outside sales, retail sales, or telemarketing is a plus, but we welcome motivated newcomers eager to learn and grow within the industry.

Here’s what you’ll do:

• Supports a book of business by responding to client emails and calls promptly, answering coverage questions, billing questions, and resolving client and carrier issues.
• Foresees customers' insurance needs, such as policy renewals or amending existing policies.
• Customizes insurance accounts to suit individual clients, often covering a variety of risks.
• Completes comparison quotes for current clients with all carriers.
• Processes policy changes, cancellations, new policies, and rewritten policies in carrier systems and in agency management systems.
• Sets up new prospects and clients in the agency management system. Adds all referral sources and connections.
• Quotes multiple carriers and determines the best plan with the best carrier.
• Presents proposal to prospect, explaining coverages and pricing. Conducts sales meetings over the phone.
• Follows insurance laws as well as multiple carrier guidelines and eligibility rules.
• Any other duties and tasks that are required by the Company.

Here’s what you’ll need:

• Property & Casualty Insurance License required prior to start (more information available)
• Ability to work onsite in a hybrid capacity (4 days onsite/1 day remote) after an initial 60-to-90-day training period.
• Strong communication skills with the ability to effectively convey complex information
• Previous experience in insurance sales, retail sales, or account management is preferred but not required
• Analysis skills to assess client needs and recommend suitable insurance solutions
• Ability to conceptualize and think creatively. Open to exploring new ways of approaching work that can improve results, accuracy, and efficiency.
• Extremely strong oral and written communication skills, including the ability to translate “technical speak” in a way that end users at all levels can understand.
• Customer service orientation with a proactive attitude toward client engagement
• Ability to work independently and as part of a team in a fast-paced environment

Core Competencies:

• Accuracy: Achievement of correct and precise work.
• Accountability: Acceptance of responsibility and one's own actions.
• Written Communication: Ability to write letters, reports, articles, and e-mails using clear and concise vocabulary, style, grammar, and punctuation.
• Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
• Problem Solving: Ability to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.

Work Environment & Physical Requirements:

The work environment and physical demands described here are representative of those that may be encountered and must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Low to Moderate noise (i.e. business office with computers, phone, and printers)
• Ability to work in a confined area.
• Ability to sit at a desk for an extended period.
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work and the ability to read and understand written word.
• Light to moderate lifting may be required.

OVD Insurance is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

To Executive Search Firms & Staffing Agencies: OVD Insurance does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered OVD Insurance property, and OVD Insurance will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting OVD Insurance Human Resources Talent Department.

We are not able to sponsor work visas for this position.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company’s at-will employment status.