Senior Digital Marketing Account Manager in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Digital Marketing Account Manager in Canada.

In this role, you will act as a strategic partner and trusted advisor to a portfolio of B2B clients, helping them maximize growth through high-performing digital marketing strategies. You will take full ownership of client relationships, ensuring satisfaction, retention, and revenue expansion across multiple accounts. Working in a fast-paced, fully remote agency environment, you will collaborate closely with internal SEO, PPC, content, and development teams to deliver measurable impact. This position combines relationship management, performance analysis, and strategic consulting. You will guide clients through campaign optimization, identify growth opportunities, and ensure strong ROI across all initiatives. It is a high-impact role where your work directly influences both client success and agency growth.

You will manage and grow a portfolio of B2B digital marketing clients, acting as their primary point of contact and strategic advisor. You will oversee performance, retention, and account expansion while ensuring campaigns deliver strong business results. You will also coordinate internal teams and ensure seamless execution across all marketing initiatives.

• Build and maintain strong client relationships, ensuring high satisfaction, retention, and trust
• Manage account performance across SEO, PPC, content, and development initiatives
• Drive revenue growth through upsells, cross-sells, renewals, and reduced churn
• Lead client communications, performance reviews, and strategic advisory calls
• Analyze campaign data and KPIs (ROI, CPL, CAC, CSAT, NPS) to identify optimization opportunities
• Coordinate with internal delivery teams to ensure timely execution and issue resolution
• Oversee onboarding, adoption, and ongoing client engagement with agency services
• Handle escalations with a solutions-oriented and professional approach
• Maintain CRM records, reporting dashboards, and client documentation

You bring solid experience in digital marketing account management within a fast-paced agency environment, with a strong ability to manage multiple client relationships simultaneously. You are confident discussing performance metrics and marketing strategy while driving business outcomes through structured client success practices.

• 3+ years of experience in Account Management or Client Success within a digital marketing agency
• Proven track record managing B2B North American client accounts in a retainer-based model
• Strong experience driving retention, renewals, upsells, and client expansion
• Ability to manage multiple high-value accounts with revenue accountability
• Strong understanding of digital marketing channels (SEO, PPC, content, web development)
• Experience working with CRM systems, reporting tools, and project management platforms (e.g., ClickUp, Jira)
• Excellent communication skills with confidence leading client calls and difficult conversations
• Strong analytical mindset with the ability to interpret KPIs and campaign performance data
• Highly organized, process-driven, and comfortable in a fast-paced agency environment
• Collaborative mindset with experience working across multidisciplinary teams

• Fully remote work environment
• Competitive compensation package with performance-based bonuses
• Clear career growth and advancement opportunities
• Paid training, courses, conferences, and professional development support
• Exposure to an experienced international team and high-performing agency environment
• Regular team learning sessions and knowledge-sharing programs
• Paid social events and team-building activities
• Access to modern tools and technologies to support performance and efficiency