Director of Subcontractor Management in Philadelphia, Pennsylvania at Wittenbach Business Systems LLC

Why work for Wittenbach?

Experience a rewarding career with Wittenbach and enjoy a competitive benefits package:

• Health Insurance: Medical, dental, and vision coverage
• Financial Protection: Identity theft protection and voluntary life insurance
• Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
• Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
• Retirement Savings: 401(k) retirement plan with employer match
• Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
• Professional Development: Paid training opportunities and Education Assistance Program
• Referral Bonus: Earn up to $5,000 for referring new employees

Description:

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast.

The Director of Subcontractors provides strategic leadership and end-to-end oversight for all external partner engagements. This role is responsible for the entire subcontracting lifecycle—from vetting and price negotiation to project delivery and performance auditing. This is a remote position that could be located anywhere within our customer footprint.

The primary focus of this position is managing partners who provide Field Service Support (Maintenance & Break-Fix) and, most critically, IST (Installation & Integration) services. You will ensure all partners align with Wittenbach Business Systems (WBS) quality standards, budgetary goals, and delivery timelines.

Key Responsibilities

• Strategic Lifecycle Management: Lead the vetting, onboarding, and contract negotiation for all subcontractors, ensuring competitive pricing and robust service level agreements (SLAs).
• IST & Service Delivery: Oversee the execution of Installation and Integration (IST) work—the core focus of this role—alongside ongoing field maintenance and break-fix services.
• Operational Integration: Seamlessly integrate subcontractor teams into WBS internal workflows, including communication protocols, dispatch systems, and monitoring tools.
• Accountability & Governance: Define clear roles, responsibilities, and assignments for external partners; conduct regular performance audits to ensure compliance and high-quality outcomes.
• Cross-Functional Leadership: Provide management oversight to ensure external labor meets the demands of both the Service and Sales departments, maintaining a unified standard of excellence.

Subcontractor Selection:

• Identify and evaluate potential subcontractors based on their qualifications, experience, and financial stability.
• Negotiate favorable terms and conditions for subcontracting agreements.
• Conduct due diligence to mitigate risks and ensure compliance with company standards.

Contract Management:

• Review and manage subcontracting agreements to ensure they align with project or service requirements and company policies.
• Monitor subcontractor performance against contractual obligations and address any discrepancies or issues.
• Manage change orders, claims, and disputes related to subcontracting agreements.

Performance & Operational Oversight:

• KPI Framework & Metrics: Establish and refine Key Performance Indicators (KPIs) to rigorously track subcontractor progress, service quality, and contract compliance.
• Field Audits & Quality Assurance: Conduct strategic site visits and inspections to assess workmanship firsthand, identifying performance gaps and implementing corrective action plans.
• Service Level Management: Monitor and drive critical service metrics, including On-Time PM (Preventative Maintenance) performance, Aging Call resolution, and first-time fix rates.
• Continuous Improvement: Provide high-level feedback and technical support to partners, ensuring all subcontracted work aligns with project objectives and WBS brand standards.
• Escalation & Governance: Define clear oversight protocols and designate Points of Contact (POCs) for technical and operational escalations to ensure rapid issue resolution.

Risk Management:

• Identify and assess potential risks associated with subcontracting activities.
• Develop and implement risk mitigation strategies to minimize negative impacts.
• Manage insurance requirements and claims related to subcontractor activities.

Safety and Compliance:

• Ensure subcontractors adhere to all safety regulations and company policies.
• Conduct safety inspections and training programs for subcontractors.
• Monitor compliance with environmental regulations and industry standards.

Financial Management:

• Manage subcontractor payments and invoices to ensure timely and accurate processing.
• Monitor subcontractor financial health to assess their ability to fulfill contractual obligations.

Relationship Management:

• Build and maintain positive relationships with subcontractors and their representatives.
• Resolve disputes and conflicts in a professional and timely manner.
• Identify high performing subcontractors as potential targets for corporate acquisition.

Communication and Collaboration:

• Stakeholder Synergy: Maintain proactive, open communication with subcontractors, project managers, and internal stakeholders to ensure seamless project execution and alignment on deliverables.
• Operational Oversight: Drive daily field service operations with a focus on consistent quality control and high-efficiency project delivery.
• Structured Accountability: Establish and enforce clear communication protocols, escalation paths, and accountability standards within the field management structure and the Subcontractor Department.
• Cross-Functional Alignment: Act as the primary liaison between field teams and management to resolve bottlenecks and ensure adherence to company performance standards.

Education & Experience:

• Bachelor's degree in construction management, engineering, or a related field, preferred.
• Minimum of 5 years of experience in subcontracting management or a similar role.
• Leadership Depth: At least 5–7 years in a senior management role (e.g., Senior Project Manager, Regional Operations Manager, or Head of Procurement).
• Subcontractor Lifecycle: Proven track record of managing high-value subcontracts from "Request for Proposal" (RFP) through to "Close-out."

Physical Functions:

Sedentary Work: Most of the time involves sitting, with occasional standing or walking.

Fine Manual Dexterity: Ability to use fingers and hands to manipulate small objects, such as using a computer or writing.

Near Vision: Ability to see objects within a close distance, such as reading documents or using a computer.

Mental Functions:

Complex Problem Solving: Ability to identify, analyze, and solve complex problems related to subcontracting agreements, performance management, and risk mitigation.

Critical Thinking: Ability to evaluate information, analyze options, and make informed decisions.

Decision Making: Ability to make sound judgments and choices, often under pressure or with limited information.

Active Listening: Ability to pay close attention to what others are saying and understand the implications of their messages.

Persuasion: Ability to influence others through verbal and nonverbal communication to achieve desired outcomes.

Negotiation: Ability to negotiate contracts, resolve disputes, and reach mutually beneficial agreements with subcontractors.

Coordination: Ability to adjust actions to accomplish tasks efficiently and effectively.

Multitasking: Ability to manage multiple subcontracting relationships and projects simultaneously.

Stress Tolerance: Ability to withstand stressful situations, such as dealing with contract disputes or performance issues.

Environmental Functions:

Office Environment: Typically works in an office setting, with exposure to computers, printers, and other office equipment.

Field Work: Need to visit subcontractor sites, which could involve exposure to various environmental conditions (e.g., temperature extremes, noise, hazardous materials).

Driving: Must be able to drive a vehicle for extended periods of time, up to 8 hours per day, consistently.

Travel: May be required to travel to different locations for meetings, site visits, or training. Must be able to travel overnight, including flights and overnight hotel stays up to 40% of the time.

Individuals in this role must be comfortable with the challenges associated with extended travel and the potential for disruptions to their routine.

The final salary offer will depend on several factors, including:

• Experience: Your level of experience in the relevant field.
• Knowledge and Skills: Your specific knowledge, skills, and abilities.
• Ability: Your demonstrated ability to perform the job duties effectively.
• Geographic Location: The location of the position can influence salary rates.

The actual salary offer may vary based on individual qualifications and circumstances.