Director, Customer Education in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Education in United States.

This leadership role is focused on building and scaling a comprehensive customer education strategy that drives product adoption, engagement, and long-term retention. You will define how educational content supports the entire customer lifecycle, from onboarding to advanced feature usage, across multiple formats such as video, tutorials, and structured learning programs. Working in a fast-paced, product-driven environment, you will collaborate closely with marketing, product, and customer success teams to ensure education is embedded in every customer interaction. You will lead a team of specialists, set strategic direction, and implement scalable systems for content creation and delivery. This is a highly visible role with direct impact on customer experience and business growth. It is ideal for a strategic thinker who combines leadership, creativity, and data-driven decision-making.

• Define and execute a comprehensive customer education strategy aligned with product lifecycle stages and customer segments.
• Lead and develop a team of education and content specialists, fostering a high-performance and collaborative environment.
• Partner with cross-functional teams to integrate educational content into product launches and customer journeys.
• Oversee the creation of diverse content formats, including video tutorials, help center articles, demos, and structured learning programs.
• Build and scale a centralized learning platform, ensuring it evolves alongside product offerings.
• Establish KPIs to measure the effectiveness of education initiatives, using data to optimize engagement, adoption, and retention.
• Identify content gaps through customer insights and proactively develop resources to reduce friction and support needs.
• Implement scalable processes for content production, review, localization, and maintenance.

• 15+ years of experience in customer education, content strategy, instructional design, or a related field.
• Minimum 3 years of experience in a senior leadership or director-level role managing teams.
• Proven track record of building and scaling customer education programs in a B2B SaaS or technology environment.
• Expertise in developing multi-format content strategies, including video, written documentation, and structured learning.
• Strong cross-functional collaboration skills with experience working alongside product, marketing, and customer success teams.
• Demonstrated ability to lead, mentor, and grow high-performing teams.
• Excellent editorial judgment with a focus on clarity, quality, and consistency across content formats.
• Data-driven mindset with experience defining KPIs and measuring business impact.
• Familiarity with LMS platforms, knowledge bases, and multimedia production workflows is a plus.
• Background in instructional design or curriculum development is preferred.

• Competitive base salary ranging from approximately $169,000 to $253,000 depending on location and experience.
• Eligibility for performance-based bonuses and equity programs.
• Comprehensive health, dental, and vision insurance coverage.
• Flexible remote work environment with strong work-life balance support.
• Generous paid time off and company holidays.
• Opportunities for professional growth and leadership development.
• Collaborative, innovative, and inclusive work culture.
• Access to modern tools and resources to support content creation and strategy execution.