Front Desk Specialist in Scottsdale, Arizona at ALIUM HEALTH

The Front Office Specialist will be committed to assisting patients and providing high quality service in a kind and caring manner with a family centered approach to their care. Participate in any staff meetings and assist with problem identification, solution, and implementation of change. Be an active team participant and foster a work environment based on inspired, passionate care and impeccable interpersonal communication, collaboration, immediate and effective conflict resolution with others.

Essential Job Functions:

• Greet patients and visitors in a professional, courteous manner
• Check patients in and out, ensuring all demographic and insurance information is accurate
• Verify insurance eligibility and obtain copies of insurance cards and identification
• Collect copayments, outstanding balances, and provide receipts as needed
• Schedule, reschedule, and confirm patient appointments
• Answer incoming calls, route messages appropriately, and respond to patient inquiries
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system
• Ensure required patient paperwork is completed and uploaded prior to appointments
• Communicate appointment delays, cancellations, and follow-up needs to patients
• Maintain front desk organization and comply with HIPAA and office policies
• Collaborate with clinical and billing staff to resolve patient or scheduling issues

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Education Requirements:

• Graduation from high school or possession of a G.E.D. certificate, and one year of general clerical experience; or,
• Must have 1-2 years' experience in front office medical processes including scheduling, verification of benefits, and authorizations.
• A combination of training, education, and experience equivalent to the employment standards listed above provides the required knowledge and abilities.
• Medical Assistant certification is a plus.
• Bi-lingual is a plus.
• CPR Certified

Essential knowledge:

Knowledge of: Patient charts and medical history; medical terminology, general terminology of ICD -10 and CPT codes; English, grammar, punctuation, and spelling; basic math, basic clerical office practices and procedures; filing methods; telephone procedures, including operation of multi-line equipment, message taking, business telephone etiquette, Microsoft Office programs (Word, Excel, PowerPoint) and EMR systems.

Ability to: Deal tactfully with people at all levels; tolerate stress; solve problems using proper judgment; maintain confidentiality of information; write legibly to record information; prepare simple correspondence; understand and follow oral and written instructions; read and understand manuals; verbally communicate information clearly and concisely to others; operate office equipment such as personal computer, typewriter, printer, scanner, copier, and fax machine; organize and prioritize work; proofread documents and correspondence; file information alphabetically, numerically, and chronologically; work well with other office staff members to complete daily tasks.

Additional Requirements: May require typing ability, including a minimum typing speed.

Conditions of Employment:

• Acceptance of Employment Offer
• Completed Company Employment Paperwork
• Employment Eligibility Check
• Drug Test Passed
• Reliable Transportation
• Embrace Organization’s Core Values