Patient Care Program Advisor at Envita Medical Centers LLC – Scottsdale, Arizona

Job Title: Patient Care Program Advisor

Location: Scottsdale, AZ (Located at East Bell Road and the 101)

Compensation: Competitive Salary + Quarterly Performance Bonus

Employment Type: Full Time with Benefits (Medical, Dental, Life, Vision, and 401k)

Schedule: On-site Monday - Friday. 8-hour day shift. No nights, no weekends, and no major holidays.

Position Overview

Envita Medical Centers is seeking a Patient Care Program Advisor to serve as a trusted first point of contact for individuals exploring our advanced oncology and tele-oncology programs.

This role focuses on patient education, compassionate guidance, and care navigation - not closing or commission-based sales. You will help patients and their families understand Envita's personalized, precision-medicine approach and confidently move toward the most appropriate next step in their care journey.

Key Responsibilities

• Engage with prospective patients and families through follow-up outreach
• Educate callers on Envita's treatment philosophy, care pathways, and program options
• Demonstrate empathy and professionalism during sensitive, high-stress conversations
• Assess patient readiness and program fit using established guidelines
• Guide patients to the appropriate next step, including in-center care, tele-oncology services, or additional education.
• Perform warm handoffs to internal teams to ensure a seamless patient experience
• Document all interaction accurately in Salesforce and manage follow-up tasks
• Collaborate with Patient Care, Clinical, and Leadership teams to support continuous improvement

Required Qualifications

• Experience in patient-facing, intake, healthcare education, or high-touch communication roles
• Strong phone presence and ability to explain complex information clearly and compassionately
• High emotional intelligence and strong organizational skills
• Comfort working with CRM systems (Salesforce preferred)

Preferred Qualifications

• Bachelor's degree in a related field
• Background in healthcare, oncology, integrative medicine, or care coordination
• Experience with structured intake, patient navigation, or qualification workflows

Who Thrives in This Role

• Passionate about helping patients navigate complex medical decisions
• Values ethical guidance over pressure-based sales
• Balances compassion with structure and follow-through
• Seeking meaningful, mission-driven work with long-term stability