Community Business Director in Fort Worth, Texas at The Emberly at Heritage Glenn

The Emberly at Heritage Glen is a premier Assisted Living and Memory Care community in the Alliance area of North Fort Worth, TX, operated by Thrive Senior Living. We are seeking an experienced and highly organized Office Manager to join our leadership team.

ABOUT THE ROLE
This is a director-level position that sits at the operational center of our community. The Office Manager owns the full cycle of business office functions and is a key partner to the Community President in ensuring the financial accuracy, team member compliance, and administrative integrity of the community. You will work closely with residents and families, oversee the concierge team, and serve as a central resource for the business office operations that support the community every day.

We are a growing community in active lease-up and we are looking for someone who leads with precision, manages competing priorities with ease, and takes pride in getting the details right.

WHAT YOU WILL DO:
- Manage accounts payable and receivable including daily invoice entry, GL coding, vendor reconciliation, and resident billing
- Generate monthly resident statements and manage collections for outstanding balances
- Assist residents and families with long-term care insurance claims as they relate to monthly billing
- Process payroll accurately and on schedule each pay period
- Post open positions, support recruitment, and coordinate the interview process
- Manage all new hire onboarding, orientation coordination, and personnel file compliance
- Maintain training completion records for all team members and ensure deadlines are met
- Oversee the concierge team including scheduling, training, and coverage planning
- Manage vendor setup, account maintenance, and service coordination
- Serve as the primary point of contact for residents and families on billing and financial matters
- Support team member appreciation, recognition, and HR administrative functions
- Provide accurate census data and resident records in the property management system

WHAT WE ARE LOOKING FOR:
- Minimum 2 years of experience in a business office, office manager, or financial administration role
- Senior living, healthcare, or hospitality background strongly preferred
- Experience with a senior living property management or billing system
- Strong working knowledge of AP, AR, general ledger coding, and payroll
- Proficient in Microsoft Office Suite including Excel, Word, and Outlook
- Exceptional organizational skills and the ability to manage competing priorities with accuracy
- Strong communicator with residents, families, vendors, and team members
- High degree of accountability, integrity, and professional follow-through
- Associate or Bachelor degree in Business Administration, Accounting, or related field preferred

PHYSICAL REQUIREMENTS:
- Ability to sit for extended periods while working at a computer or desk
- Ability to stand, walk, and move throughout the community regularly during the course of the workday
- Ability to lift and carry up to 50 pounds occasionally
- Ability to bend, stoop, and reach as needed for office and file management tasks
- Manual dexterity sufficient for keyboard use, filing, and handling documents
- Visual and auditory ability to communicate effectively with residents, families, team members, and vendors

WHAT WE OFFER:
- Competitive salary commensurate with experience
- Health, dental, and vision benefits
- Paid time off and holidays
- Leadership growth opportunity for high performers who aspire to advance within senior living operations
- A leadership team invested in your development

The Emberly at Heritage Glen is an Equal Opportunity Employer.